Culture and Engagement
Service is at the heart of what we do and who we are. We exist to protect the public interest, promote competitive insurance markets, and improve state-based regulatory systems. Our employees and communities stand united in our pursuit of keeping these promises.
Our Guiding Principles
Put the Customer First
We display positive attitudes, behaviors, and a willingness to actively manage and meet customers’ needs and expectations.
Work as a Team
We recognize that we are bigger than the individual. We work collaboratively and combine our individual skills to accomplish great tasks together.
Strive for Improvement
We are curious and committed to self-improvement. We engage in education, discussion, and professional development to grow.
We communicate intentions and ideas honestly, directly, and constructively. We listen to each other and confirm understanding.
We don’t wait to act. We proactively identify problems and opportunities to deliver on our commitments to customers and partners.