The NAIC 2020 Summer National Meeting kicked off in late July. The virtual meeting, which lasts three weeks, is making an impact. With nearly 3,000 registered attendees, we are breaking attendance records.
Summer National Meeting
Opening Session for the three-week virtual meeting was held August 10. During his prepared remarks, NAIC President and South Carolina Insurance Director Ray Farmer addressed viewers from his office in South Carolina and provided conference attendees an update on a few key priorities for the organization.
The meeting agenda featured a Special Session on COVID-19: Lessons Learned. It was held Monday, Aug. 10.
Other special sessions include:
- Special Session CIPR: Hurricane & Resiliency – The Center for Insurance Policy and Research (CIPR) will host a session where experts speak about hurricane science and how it translates to operational effectiveness and hurricane resilience. The Federal Emergency Management Agency will participate and share how its 2020 disaster response may be different than in previous years. Other speakers will include Ken Graham, Director of the National Hurricane Center, and Leslie Chapman-Henderson, Chief Executive Officer of the Federal Alliance for Safe Homes.
- Special Session Race & Insurance – During this session, several panels will publicly kick off a member-led effort to critically examine the role of the NAIC and state insurance regulators in addressing ongoing, potential racially discriminatory practices in insurance products. The session will also discuss ways to collaboratively promote diversity and inclusion within the insurance sector. This panel will operate primarily as a listening session designed to help inform further targeted NAIC activity.
For the latest news about the NAIC virtual Summer National Meeting, use the hashtag #NAICSummerMeeting.
Insurance Interactive Card
Some of the most important information you need to use your health plan is on your insurance card. You’ll need the information on your card if you talk on the phone about your plan or look for information on your insurer’s website. Your insurance card tells health providers basic information about your plan and who it covers. You’ll need to show your insurance card any time you receive a health care service or talk to a health care provider (a doctor, for example) in person.
The NAIC has created a health insurance interactive to educate consumers on what’s on the insurance card and what to look for when they receive it. You can use and share the interactive with your consumers.
PIO Survey Results
We recently sent out a survey on crisis communications, at the request of a state PIO. Thank you to all of the PIOs who completed the survey.
A Few Reminders
This year’s Insurance Summit will be virtual. It will begin on September 8th and run through September 17th. Be sure to take advantage of the many great sessions being offered. The agenda can be accessed here: https://content.naic.org/events/insurance-summit/agenda.htm
Mark Bernheimer with MediaWorks will present on how to effectively deliver your message to the news media on Sept. 17, at our virtual Insurance Summit. As part of this program, the NAIC is paying for 60-minute virtual coaching sessions for your deputies and key spokespeople. In order to make sure that everyone who wants to take advantage of the NAIC offering, we encourage you to sign up in advance for the training session.
If you’re looking for the latest numbers on the Life Insurance Policy Locator (LIPL), the NAIC’s free online service that connects consumers with unclaimed life insurance policies, please let us know. Each year, millions of dollars in life insurance benefits go unclaimed by beneficiaries who can’t find their deceased loved one’s policy or in some cases is not aware that a policy exists.
To help you share the good news with your residents, the NAIC offers the state insurance departments a customizable template.
It takes a bit of time to pull this data together, so if you’re interested in receiving the information for your state, please email Stefanie Bryant by mid-August, for use in September, which is Life Insurance Awareness Month.
NAIC Consumer Outreach
Following is a list of NAIC consumer materials that have been distributed and released since our last eNewsletter:
New PIO Spotlight Initiative
We know that the work each of you do is important and critical to the success of your state insurance departments. We would love to highlight you, your team, and the work of your departments through our new PIO Spotlight initiative. The spotlight will not only put a face, along with a name of our Communication professionals, it also provides us an opportunity to highlight the spectacular work you do to inform and engage consumers.
The new NAIC PIO Spotlight would look and feel similar to our Stated Impact graphics.
Send a photo and share an accomplishment or best practice. We look forward to spotlighting you!
The Regulators Podcast
Connecticut Insurance Commissioner Andrew Mais will guest host a special episode of “The Regulators” on Race and Insurance. It’s an issue the NAIC has addressed as part of its new Race and Insurance special committee, announced in July. Commissioner Mais will be joined by CA Commissioner, Ricardo Lara, and NJ Commissioner, Marlene Caride, Consumer Advocate and Chair, Connecticut Insurance Department Subcommittee on Big Data Sonja Larkin-Thorne and Daniel Amos, CEO of Aflac.
“The Regulators” podcast is available on NAIC.org, Apple or the choice platform you use to access podcasts.
Word of the Week
Listed below are the words for the coming weeks. Please feel free to use and distribute these on your social media channels using the hashtag #NAICWotW.
August 12 – Auto Liability
August 19 – Write Your Own (WYO) Flood
August 26 – Property and Casualty Insurance
Sept. 2 – Dental Insurance
August Monthly PIO Call
The PIO Monthly Calls, held on the third Thursday of the month, will be hosted through WebEx. To connect to a compatible video device, click Use Video system. Click Join Meeting. If you're on the go, you can join our meeting from your Apple or Android phone, tablet or Apple watch using the WebEx mobile app. You'll be able to use video, chat with other participants, and share content.
This month's call will be held August 20. Times are listed below. We will share the meeting details on how to connect via WebEx, next week before the call.
If you have any state news and/or announcements you'd like to discuss, please email them to firstname.lastname@example.org.
ALL TIMES LOCAL unless indicated as Daylight saving time or Standard time:
3 p.m. ET, 2 p.m. CT, 1 p.m. MT, Noon PT and (Phoenix), 11 a.m. AKDT, 9 a.m. HST
PIO Call/August 18, 2020
Welcome – Stefanie Bryant
Communications Update – Laura Kane
State News and Announcements
Word of the Week
News and Alerts