PIO Newsletter - September

This month, across the industry, consumers are being encouraged to focus on the benefits of life insurance during Life Insurance Awareness month. In addition, sharing information about the importance of purchasing flood insurance kept many of us busy. Meanwhile, we hope that you all have the opportunity to attend the Insurance Summit. There are several communication sessions that may pique your interest. As always, be sure to let us know how we can be of assistance!

Are You Registered for the 2020 Insurance Summit?

Insurance Summit

The Insurance Summit kicked off Tuesday, September 8. If you have not registered, there’s still time to participate in this highly anticipated event. All the courses offered this year are available on our website. For quick reference, the Communications track offerings are on Sept 16 and 17, and include the following sessions:

  • Strategic Communication and Stakeholder Activism (Roger Bolton- Page Communications)
  • Media Training- Inside the Mind of a Reporter (Mark Bernheimer- Media Works) *
  • How COVID-19 is Changing Society- America Adapts! (Grant McCracken, PhD- Culturematic)
  • Scoop on Social Media: Not Another Facebook Update (Meg Kelly & Katy Zimmerman- Barkley)
  • Crisis Communications in the Internet Age- The Canary in The Coal Mine vs. Whack-A-Mole (Richard Levick- LEVICK)
  • Active Voice in Writing & Readability (Brenda Cude, PhD- University of Georgia)

*The NAIC is paying for 75-minute virtual coaching sessions with Mark Bernheimer of Media Works. These sessions are for deputies and key spokespeople who attend Mark’s session during the summit on September 17. A few of you have  expressed interest. The virtual sessions will be held in October and November.

If you’d like to sign up for training outside of the Summit, contact Stefanie Bryant, following Mark Bernheimer’s September 17 session, and prior to October 1, 2020.

About the Insurance Summit

The Insurance summit is a premier insurance conference that combines the best of the NAIC and NIPR resources while bringing together innovators and regulators to explore the newest ideas, the latest technology and the future of regulatory practices.

NAIC Hires Diversity, Equity and Inclusion Director

 

Boswell image

The National Association of Insurance Commissioners (NAIC) announces Evelyn Boswell as the company’s Diversity, Equity, and Inclusion (DE&I) Director. Boswell will start her new role effective mid-September. 

Based in Kansas City, Missouri, Boswell will be responsible for leading the NAIC Diversity, Equity, and Inclusion efforts throughout the organization, including overseeing the newly formed DE&I Council.

Boswell has more than 20 years of experience in Human Resources, leading Diversity, Equity, and Inclusion in major Kansas City organizations including Hallmark Cards, GEHA, the Federal Reserve Bank of Kansas City, and Ronald McDonald House Charities. Boswell received her master’s degree from Webster University in Human Resources Management and her bachelor’s degree from Arkansas State University in Health Services Management. 

Read the full news release here.

NAIC Special Committee on Race and Insurance to Hold Open Meeting Sept. 17

The NAIC’s Special Committee on Race and Insurance will hold an open meeting via WebEX on Thursday, September 17, 2020, from 2:00 p.m. to 4:00 p.m. EDT. Instructions for joining the meeting will be made available on naic.org prior to the meeting date.

The purpose of the meeting will be to review the Special Committee’s charges, workstreams and take comments from members of the Special Committee and interested parties regarding:

  • The current level of diversity and inclusion within the insurance industry, the insurance regulatory community and the NAIC;
  • Access by people of color and historically underrepresented groups to insurance products and coverages;
  • The existence of current practices or barriers in the insurance sector that potentially disadvantage people of color and/or historically underrepresented groups in the areas of (a) life insurance and annuities; (b) health insurance; and (c) property and casualty insurance; and
  • Steps insurance regulators and/or the insurance industry can take to (a) increase diversity and inclusion within insurance industry, state insurance departments, and the NAIC; and (b) address practices that potentially disadvantage people of color and/or historically underrepresented groups.

Interested parties may submit written statements on any of these issues, particularly those issues and/or workstreams that should be prioritized by NAIC members. All written statements will be considered by the Special Committee.

Life Insurance Awareness Month

Each September we focus on Life Insurance Awareness Month. It’s the perfect opportunity to educate consumers about the importance of including a life insurance policy in their financial planning. We have created a Life Insurance media tool kit for you to use. In it, you’ll find press releases, consumer education resources and graphics that you can use and share in your respective areas.

LIPL

Also, this year we are excited to release the annual numbers from the Life Insurance Policy Locator Service. Since 2016, this free online tool, maintained by the NAIC, has received 227,551 requests countrywide, which has led to 81,349 matches of life insurance policies or annuities with claim amounts of $1,028,479,262 being reported by companies through July 31, 2020. The service was first launched in November 2016.

If you are looking for state numbers, let Stefanie Bryant know and she can get those for you.

NAIC Accepting Applicants for 2021 Consumer Liaison Representatives

The NAIC is currently accepting applications for its 2021 Consumer Liaison Program. If you know of anyone to refer, please click here for more information. The application deadline is 5:00 p.m. Central Time on Oct. 31, 2020.

Monthly PIO Spotlight

Our new PIO Spotlight Initiative allows us to highlight different state departments, Communications teams and the work you do! The spotlight not only puts faces, along with names of our Communication professionals, but it also provides us an opportunity to see what other departments are doing.

Please send a picture with you and  your team and answers to the following questions below to Stefanie Bryant.

Meet the Oklahoma Insurance Department’s Communications (COMMS) team:

OID COMMS Team

Success Is

  • Effectively managing expectations of the Communications office
  • Being team players and getting the job done
  • Completing process management guidelines for our Communication projects

Outreach Opportunities

  • We are currently doing outreach through webinars, primarily for the Senior Citizen population. "Hoodwinked" was our first outreach series. We had over 1,300 participants for the four events. 
  • We are producing eight different webinars for Medicare Open enrollment. 
  • COMMS is trying something different with a new campaign called ‘We are OID.’  The goal is to highlight a division director each month with a video explaining who they are, what they do and a success story explaining how they helped a consumer. These vignettes will be released through social media and accessible via a dedicated OID webpage. 

Upcoming Priorities

  • Highlight everything that OID has done for the industry and the consumers during COVID.
  • Expand our marketing to the Spanish speaking community.
  • Create ways to answer the questions, Who is OID? And, How can they help me?

NAIC Consumer Outreach

The following is a list of NAIC consumer materials that have been distributed and released since our last eNewsletter:

Want to Purchase Life Insurance? Here Are Tips to Help You Through the Process

Understanding Your Health Insurance Card

5 Myths About Riding Out a Hurricane

Health Insurance Claim Denied? How to Appeal the Denial

Buying Your Dream Home? Protect Your Property with Title Insurance
 

The Regulators Podcast

Podcast Guest Host

Season 2, Episode 7 is a special episode of The Regulators. Guest host, and Connecticut Commissioner, Andrew Mais  along with his guests:

California Insurance Commissioner Ricardo Lara; New Jersey Department of Banking and Insurance Commissioner Marlene Caride; Aflac Chief Executive Officer, Dan Amos; and Consumer Advocate and Chair of the Connecticut Insurance Department Subcommittee on Big Data, Sonja Larkin-Thorne discuss racial equality in how insurance products are delivered and sold, and racial diversity within the insurance industry.

It’s a very thoughtful, detailed look into some of the systemic policies in place in the insurance industry, as well as a candid conversation on what these industry executives think should be done. If you have not already, I encourage you to download this episode.

Word of the Week

Listed below are the words for the coming weeks. Please feel free to use and distribute these on your social media channels using the hashtag #NAICWotW. 

Sept. 9 – Health Maintenance Organization (HMO)
 

Sept. 16 – Pre-authorization
 

Sept. 23 – Pet Insurance Plans
 

Sept. 30 – Guaranteed Renewable Policy
 

Reminder No PIO Call for September

Due to the Insurance Summit and the Special Committee on Race and Insurance there will not be a monthly PIO Call for September. Our next Webex meeting will be Thursday, Oct. 15. 

If you have an announcement about your State Insurance Department, email Stefanie Bryant.

PIO Newsletter - August

The NAIC 2020 Summer National Meeting kicked off in late July.  The virtual meeting, which lasts three weeks, is making an impact. With nearly 3,000 registered attendees, we are breaking attendance records.  

Summer National Meeting

Summer National Meeting 2020

Opening Session for the three-week virtual meeting was held August 10. During his prepared remarks, NAIC President and South Carolina Insurance Director Ray Farmer addressed viewers from his office in South Carolina and provided conference attendees an update on a few key priorities for the organization.

The meeting agenda featured a Special Session on COVID-19: Lessons Learned. It was held Monday, Aug. 10.
Other special sessions include:

  • Special Session CIPR: Hurricane & Resiliency – The Center for Insurance Policy and Research (CIPR) will host a session where experts speak about hurricane science and how it translates to operational effectiveness and hurricane resilience. The Federal Emergency Management Agency will participate and share how its 2020 disaster response may be different than in previous years. Other speakers will include Ken Graham, Director of the National Hurricane Center, and Leslie Chapman-Henderson, Chief Executive Officer of the Federal Alliance for Safe Homes. 

 

  • Special Session Race & Insurance – During this session, several panels will publicly kick off a member-led effort to critically examine the role of the NAIC and state insurance regulators in addressing ongoing, potential racially discriminatory practices in insurance products. The session will also discuss ways to collaboratively promote diversity and inclusion within the insurance sector. This panel will operate primarily as a listening session designed to help inform further targeted NAIC activity. 

For the latest news about the NAIC virtual Summer National Meeting, use the hashtag #NAICSummerMeeting.

Insurance Interactive Card

Health interactive insurance card

Some of the most important information you need to use your health plan is on your insurance card. You’ll need the information on your card if you talk on the phone about your plan or look for information on your insurer’s website. Your insurance card tells health providers basic information about your plan and who it covers. You’ll need to show your insurance card any time you receive a health care service or talk to a health care provider (a doctor, for example) in person.

The NAIC has created a health insurance interactive to educate consumers on what’s on the insurance card and what to look for when they receive it. You can use and share the interactive with your consumers.

PIO Survey Results

We recently sent out a survey on crisis communications, at the request of a state PIO. Thank you to all of the PIOs who completed the survey.  

PIO Survey results July 2020

A Few Reminders

Insurance Summit

This year’s Insurance Summit will be virtual. It will begin on September 8th and run through September 17th.  Be sure to take advantage of the many great sessions being offered.  The agenda can be accessed here: https://content.naic.org/events/insurance-summit/agenda.htm

Media Training

Mark Bernheimer with MediaWorks will present on how to effectively deliver your message to the news media on Sept. 17, at our virtual Insurance Summit. As part of this program, the NAIC is paying for 60-minute virtual coaching sessions for your deputies and key spokespeople. In order to make sure that everyone who wants to take advantage of the NAIC offering, we encourage you to sign up in advance for the training session.

To sign up for these media training sessions, please contact Stefanie Bryant or Erica Chester to schedule.

LIPL Information

If you’re looking for the latest numbers on the Life Insurance Policy Locator (LIPL), the NAIC’s free online service that connects consumers with unclaimed life insurance policies, please let us know. Each year, millions of dollars in life insurance benefits go unclaimed by beneficiaries who can’t find their deceased loved one’s policy or in some cases is not aware that a policy exists.

To help you share the good news with your residents, the NAIC offers the state insurance departments a customizable template. 

It takes a bit of time to pull this data together, so if you’re interested in receiving the information for your state, please email Stefanie Bryant by mid-August, for use in September, which is Life Insurance Awareness Month. 

NAIC Consumer Outreach 

Following is a list of NAIC consumer materials that have been distributed and released since our last eNewsletter: 

Are you the director or officer of an organization? Make sure your organization has the insurance coverage it needs

Credit-Based Insurance Scores Aren’t the Same as a Credit Score. Understand How Credit and Other Factors Determine Your Premiums

What is Balance Billing? Knowing the Difference Between In-Network and Out-of-Network Providers Can Help You Avoid It

New PIO Spotlight Initiative

We know that the work each of you do is important and critical to the success of your state insurance departments. We would love to highlight you, your team, and the work of your departments through our new PIO Spotlight initiative. The spotlight will not only put a face, along with a name of our Communication professionals, it also provides us an opportunity to highlight the spectacular work you do to inform and engage consumers.

The new NAIC PIO Spotlight would look and feel similar to our Stated Impact graphics. 

Send a photo and share an accomplishment or best practice. We look forward to spotlighting you!

The Regulators Podcast  

Mais podcast

 

COMING SOON

Connecticut Insurance Commissioner Andrew Mais will guest host a special episode of “The Regulators” on Race and Insurance. It’s an issue the NAIC has addressed as part of its new Race and Insurance special committee, announced in July. Commissioner Mais will be joined by CA Commissioner, Ricardo Lara, and NJ Commissioner, Marlene Caride, Consumer Advocate and Chair, Connecticut Insurance Department Subcommittee on Big Data Sonja Larkin-Thorne and Daniel Amos, CEO of Aflac.

“The Regulators” podcast is available on NAIC.org, Apple or the choice platform you use to access podcasts.

Word of the Week

Listed below are the words for the coming weeks. Please feel free to use and distribute these on your social media channels using the hashtag #NAICWotW. 

August 12 – Auto Liability

August 19 – Write Your Own (WYO) Flood

August 26 – Property and Casualty Insurance

Sept. 2 – Dental Insurance

August Monthly PIO Call

The PIO Monthly Calls, held on the third Thursday of the month, will be hosted through WebEx. To connect to a compatible video device, click Use Video system. Click Join Meeting. If you're on the go, you can join our meeting from your Apple or Android phone, tablet or Apple watch using the WebEx mobile app. You'll be able to use video, chat with other participants, and share content.

This month's call will be held August 20. Times are listed below.  We will share the meeting details on how to connect via WebEx, next week before the call.

If you have any state news and/or announcements you'd like to discuss, please email them to srbryant@naic.org.  

ALL TIMES LOCAL unless indicated as Daylight saving time or Standard time: 

3 p.m. ET, 2 p.m. CT, 1 p.m. MT, Noon PT and (Phoenix), 11 a.m. AKDT, 9 a.m. HST 

Agenda 

PIO Call/August 18, 2020 

Welcome – Stefanie Bryant  
Communications Update – Laura Kane 
State News and Announcements 

PIO Newsletter - July

Momentum is building as the NAIC prepares for its first virtual Summer National Meeting. Registration is open, and the schedule of meetings/agenda is now available. The NAIC’s goal is to provide a seamless meeting experience for all participants. Be sure to let us know how we can be of assistance as meeting plans progress.   

Summer National Meeting 

SNM 2020

  

Online registration is now open for the NAIC 2020 Summer National Meeting, which will be held in a virtual format over a three-week period beginning the week of July 27 and ending the week of August 10. 

The meeting agenda features three special sessions: 

  • Special Session #1: COVID-19: Lessons Learned - This session will consist of three panel discussions: Insurance Regulator Perspective, Impact on the Marketplace, and The Road Ahead. The discussions will offer a snapshot of how COVID-19 has affected the insurance sector and provide a proactive look at the road ahead.  
     
  • Special Session #2: CIPR: Hurricane & Resiliency - The Center for Insurance Policy and Research (CIPR) will host a session where experts speak about hurricane science and how it translates to operational effectiveness and hurricane resilience. The Federal Emergency Management Agency (FEMA) will participate and share how its 2020 disaster response may be different than in previous years. Other speakers will include Ken Graham, Director of the National Hurricane Center, and Leslie Chapman-Henderson, Chief Executive Officer (CEO) of the Federal Alliance for Safe Homes (FLASH). 
     
  • Special Session #3: Race & Insurance - During this session, several panels will publicly kick off a member-led effort to critically examine the role of the NAIC and state insurance regulators in addressing ongoing, potential racially discriminatory practices in insurance products. The session will also discuss ways to collaboratively promote diversity and inclusion within the insurance sector. This panel will operate primarily as a listening session designed to help inform further targeted NAIC activity. 

COVID-19 Report   

Covid-19 report

 

The NAIC released its first update regarding the current pandemic and the insurance industry: A Report of the NAIC on the State Insurance Regulatory Response to COVID-19. This report chronicles state insurance regulators’ actions from Jan. 1, 2020 – May 31, 2020, and how those actions have helped mitigate the impacts the pandemic is having on insurance consumers. 

Additional reports will be issued as the COVID-19 pandemic continues to evolve. 

Twitter Chat Recap 

The #ReduceYourRisk Twitter chat in June, which helped educate consumers on risk mitigation and the value of flood insurance was a success. Thank you to all who participated and helped us get the word out about the importance of having flood insurance.  

You can search the hashtags #NAICInsuranceChat and #ReduceYourRisk on Twitter to review the chat. As part of our #ReduceYourRisk campaign, the NAIC also released an interactive graphic about the importance of creating a Go Bag and what goes in your Go Bag in case you have to evacuate due to flooding in your area.

Reminder – Our Department of Insurance’s (DOI’s) Twitter and Facebook handles support our social media strategy. Please review the Twitter and Facebook handles we’ve captured to date, make sure they are correct, and email updates to Communications Intern, Arianna Bailey.

Media Training Available for Commissioners 

Mark Bernheimer with MediaWorks is available to provide media training for your commissioner. Mark will host the virtual training and is currently scheduling private 90-minute coaching sessions. 

Additionally, Mark will present on how to effectively deliver your message to the news media on Sept. 17, as part of our virtual Insurance Summit and along with that effort, the NAIC will also include 60-minute virtual coaching sessions for your deputies and key spokespeople.   

To sign up for these media training sessions, please contact Stefanie Bryant to schedule.  

NAIC Consumer Outreach 

Following is a list of NAIC consumer materials that have been distributed and released since our last eNewsletter:   

What is Balance Billing? Knowing the Difference Between In-Network and Out-of-Network Providers Can Help You Avoid It

Worried about the high cost of health care? Health coverage can help, but not all health plans offer the same coverage or consumer protections. 

Consumer Press Releases

Top Things Business Owners Should Know About Hurricanes 

Make a Plan to Reduce Your Flood Risks 

Only 22% of Generation Z Say They Are Prepared to Be Life Insurance Beneficiaries or Know About Life Insurance Claims

Upcoming Press Release 

Be on the lookout for a press release detailing the latest numbers on the Life Insurance Policy Locator; the NAIC’s free online service that connects consumers with unclaimed life insurance policies. Each year, millions of dollars in life insurance benefits go unclaimed by beneficiaries who can't find their deceased loved one’s policy or in some cases are not aware that a policy exists.

To help you share the good news with your residents, the NAIC offers the state insurance departments a customizable template. It takes a bit of time to pull this data together, so if you’re interested in receiving the information for your state, please email Stefanie Bryant by mid-August, for use in September, which is Life Insurance Awareness Month. 

The Regulators Podcast 

Regulators Podcast S2 E6

  

All 50 states have partially or fully opened after shutting down due to the COVID-19 pandemic. For many, returning to work can be scary, awkward and confusing. In this month’s episode, Mike Consedine, NAIC CEO, talks with Karen Stakem Hornig, National Insurance Producer Registry's (NIPR’s) CEO; Tennessee Insurance Commissioner, Hodgen Mainda; and Susan Neely, President and CEO of the American Council of Life Insurers (ACLI). 

July PIO Monthly Call Cancelled 

This month’s PIO Monthly Call scheduled for July 16 is cancelled. The next PIO call will be Aug. 20. 

New NAIC Strategic Communications Manager 

Erica Chester headshot

 

Please welcome Erica Chester to our NAIC Communications team! Erica is the new Strategic Communications Manager for the company.  

Erica has worked in all areas of communications across three industries: Finance (Bank of America), Aerospace and Defense (Boeing), and Healthcare (Kaiser Permanente and Cerner Government Services). 

Over her career, she has supported executive communications, reviewed and promoted healthcare policies, and written integrated communications plans for corporate initiatives. Erica has her Master’s degree in Organizational Development from Webster University and her Bachelor’s degree in English and Broadcast News from The University of Kansas. 

If you have any questions for Erica, please email her: EChester@naic.org

Word of the Week 

Listed below are the words for the coming weeks. Please feel free to use and distribute these on your social media channels using the hashtag #NAICWotW. 

 

 

July 15: Tuition Insurance

July 22: Policy Period 

July 29: Co-Insurance 

August 5: Appraisal

PIO Newsletter – June

Stay-at-home orders have been eased across the country. States are in different phases of re-opening. As you begin to adjust to the next phase in this “new normal,” know that the NAIC is here to assist you through this transition.

NAIC Summer National Meeting to be Virtual Meeting

SNM 2020 image

The NAIC officers, in consultation with NAIC members, have decided to hold its Summer National Meeting in a virtual format. A revised Summer National Meeting schedule with dates and times will be available on the NAIC website no later than July 6.    

Tentative Overview of Summer National Meeting Schedule:

·       Week of July 27:  Working Groups, Subgroups and other meetings.

·       Week of August 3:  Task Force meetings

·       Week of August 10:  Standing Committees and Executive (EX) Committee meetings, along with Executive (EX) Committee and Plenary and  special programs.  

Business Interruption Data Call Update 

The Business Interruption data call is divided into two parts. The first part focuses on the amount of business interruption premiums and policies and the extent to which policies have pandemic exclusions or physical loss requirements and the second part focuses on claims and losses on an ongoing basis. Data on the first part was due June 1, and states are currently analyzing that data.  

Claims and loss data will be collected beginning in mid-June and on a monthly basis, thereafter.

Upcoming Twitter Chat 

Twitter Chat promotion

Join the NAIC for a #ReduceYourRisk Twitter chat on June 24 at 2 p.m. ET. The chat will focus on hurricane preparedness and what to do in case a hurricane hits your area. Other topics will include tips for fortifying your home, purchasing flood insurance and protecting yourself against insurance related scams. 

The Reduce Your Risk 2020 Twitter Chat Guide provides participants with valuable information on how you can participate, including the Twitter chat questions, suggested social media and more.  

The Twitter chat will use the hashtags #NAICinsuranceChat and #ReduceYourRisk.  

PIO Monthly Call Goes Webex 

The PIO Monthly Calls, held on the third Thursday of the month, will be hosted through Webex. To connect to a compatible video device, click Use Video system. Click Join Meeting. If you're on the go, you can join our meeting from your Apple or Android phone, tablet or Apple watch using the Webex mobile app. You'll be able to use video, chat with other participants, and share content.

We will share the meeting details next week before the call. 

This month's call will be held June 18. Times are listed below.  

If you have any state news and/or announcements you'd like to discuss, please email them to srbryant@naic.org.  

ALL TIMES LOCAL unless indicated as Daylight Savings DT or Standard ST: 

3 p.m. ET, 2 p.m. CT, 1 p.m. MT, Noon PT and (Phoenix), 11 a.m. AKDT, 9 a.m. HST 

Agenda 

PIO Call/June 18, 2020 

Welcome – Stefanie Bryant  
Communications Update – Laura Kane 
State News and Announcements 

NAIC Newswire  

Newswire

REMINDER: Sign-up for our daily newswire if you haven't done so already. Newswire is a free news clipping service provided by the NAIC for subscribers who are interested in insurance-related topics. Articles are provided for information only, and they do not necessarily reflect the views and opinions of the NAIC or its members. 

The Regulators Podcast 

Schmidt Regulators podcast

During this month's episode of The Regulators Podcast, Kansas Insurance Commissioner and NAIC Property & Casualty Committee Chairperson, Vicki Schmidt,talks with host and NAIC CEO, Mike Consedine. The two discuss a myriad of issues, including how she's managing severe weather during COVID-19 and ensuring that consumers and insurance companies are prepared.  

Commissioner Schmidt also talks about what the NAIC Property and Casualty Committee and some of the states are doing to help consumers  maintain social distancing throughout the process, as well as some of the other efforts around grace periods, producer licensing and how to protect yourself against scams. 

NAIC Consumer Outreach

Here's a list of NAIC consumer materials that have been distributed and released since our last eNewsletter. 

What Business Income Loss Coverages Are Out There? Learn the Endorsements That Can Help with Lost Business Income

Tips for Purchasing Cyber Insurance

If a Disability Were to Keep You From Earning a Living, How Would You Pay Your Bills?

Do You Need Comprehensive Health Coverage During the Pandemic? You Have Options

What’s in Your Go Bag? Prepare an Emergency Kit for Hurricane Season

Don’t Wait to Prepare for Hurricane Season

Word of the Week 

Listed below are the words for the coming weeks. Please feel free to use and distribute these on your social media channels using the hashtag #NAICWotW.

June 10 - Living Benefits Rider

June 17 - Travel Insurance

June 24 - Lapse

July 1 -  National Flood Insurance Program (NFIP)

PIO Newsletter – May

While the COVID-19 pandemic has many of us working from home, we know you’re busier than ever. This month we are highlighting a few resources to help you respond to upcoming severe weather, but also continuing issues surrounding COVID-19. And be sure to check out the video of Director Farmer’s satellite media tour, as well as Mark Bernheimer’s tips for successful video conferencing.  

Coronavirus Resource Center Reminder 

Coronavirus Resource Center

Our Coronavirus Resource Center is updated weekly and has lots of useful information about notices, orders and requests the states have issued. The NAIC Coronavirus database allows users to quickly find these state actions, bulletins and alerts. 

MediaWorks Video on

Video Conferencing Mistakes 

If you have a media request asking for an interview by video, you want to make sure your state insurance commissioner/director looks their best. Mark Bernheimer with MediaWorks Resource Group provides some simple tips to ensure your insurance regulator's next video conference interview looks and sounds great. 

NAIC President Satellite

Media Tour (SMT) 

Speaking of interviews, NAIC President Ray Farmer participated in more than two dozen television interviews on May 6 including an interview with WTKR, the CBS affiliate in Norfolk, Va. During the SMT, Farmer talked about the upcoming hurricane season, which begins June 1st.  Forecasters have predicted it will be an above average season for the Atlantic coast.

In all, Director Farmer did a great job, completing 28 TV interviews informing consumers about the importance of preparing for what's expected to be an active hurricane season. 

Upcoming Twitter Chat 

On June 24th, the NAIC will host a Twitter Chat to talk about the upcoming hurricane season and how consumers can better prepare. 

After our last PIO monthly call, you were asked to fill out a one-question survey on preferred times for the Twitter chat. Fifty percent of you voted for 2pm. 

More details will be made available soon and we hope you will join and participate! 

PIO Resource Center Reminder 

If you're looking for resources on how to prepare for hurricane season, flood insurance and more; you can find them in the PIO Resource Center.  

We have the #YourRiskisReal and #ReduceYourRisk media tool kits that contain news releases, consumer alerts and insights, along with graphics that you can customize, use and distribute.  

PIO Monthly Call  

The third Thursday of each month, we hold our regular PIO call. If you have any state news and/or announcements you'd like to discuss, please email them to srbryant@naic.org

Please see the tentative agenda for the call on Thursday, May 21. Times and participation information is listed below.  

ALL TIMES LOCAL unless indicated as Daylight Savings DT or Standard ST: 

3 p.m. ET, 2 p.m. CT, 1 p.m. MT, Noon PT and (Phoenix), 11 a.m. AKDT, 9 a.m. HST 

Conference line: 800-882-3610 Access code: 6667343# 

Agenda 

PIO Call/May 21, 2020 

Welcome – Stefanie Bryant  
Communications Update – Laura Kane 
State News and Announcements 

Podcast Reminder 

The Regulators image

In this month's episode of The Regulators, NAIC CEO Mike Consedine talks with Kansas Insurance Commissioner and Property & Casualty Committee chairperson Vicki Schmidt.  

The two discuss how states are preparing for hurricane season while social distancing and dealing with the COVID-19 pandemic. Commissioner Schmidt also gets personal and talks about how a simple office relocation better prepared her and her staff for handling the COVID-19 crisis. 

Be on the lookout for the latest episode of The Regulators, found on Apple, Spreaker or Spotify.   

Word of the Week 

Listed below are the words for the coming weeks. Please feel free to use and distribute these on your social media channels using the hashtag #NAICWotW. 

May 13 – Disability Insurance  
May 20 – Activities of Daily Living  
May 27 – Congenital Disorder  
June 6 – Underinsured Motorist Coverage

PIO Newsletter – April

We hope everyone is well and staying safe as we all deal with what's becoming our new normal. COVID-19 has quickly become a top priority for our members and the NAIC and we're working to make sure you have the information you need.

Coronavirus Resource Center and Database

Coronavirus Database

Thank you for sending in your bulletins, alerts and more for the Coronavirus Resource Center.  The resource continues to grow, so we’ve recently created a new NAIC Coronavirus database that allows users to quickly find state actions, bulletins and alerts.

State actions can easily be sorted by state, type of action and/or line of insurance. Downloadable spreadsheets list actions by state for Life and Health, Property and Casualty, and Emergency Declarations/Shelter in Place Orders.

The NAIC will update the database every Tuesday and Thursday as state regulators declare new actions.

Special Edition of the Regulators Podcast

S2 Episode 4

This month's episode of The Regulators is a special edition with NAIC CEO and host Mike Consedine and NAIC President and South Carolina Director of Insurance Ray Farmer. The episode focused on COVID-19 and insurance regulation. Director Farmer talks about how state insurance departments are responding to this global pandemic and how it's become priority one for the NAIC.   

LISTEN HERE —

Apple: http://ow.ly/jo8050zczzI
Spotify: http://ow.ly/ig8G50zczzJ
Spreaker: http://ow.ly/ffJu50zczzH

To subscribe to our podcast, go to your podcast app on your phone and in the search bar type "The Regulators" and it should come up. After clicking on it, you should be able to download the episodes and share using the hashtag #TheRegulatorsPodcast. Please be sure to share the podcast with your department and via your social media.

Hurricane Season

Meteorologists and weather forecasters have predicted an above-average hurricane season in the Atlantic this year. To better support your departments, we are pulling together materials that may be useful to you and your staff in educating consumers in your state about the dangers. The #YourRiskisReal and #ReduceYourRisk toolkits are currently available in the PIO Resource Center for your use. 

The NAIC has the following planned:  April 29th, Press Release, May 6th SMT and ongoing social media efforts.

PIO Slack Channel

If you haven’t been participating in the PIO Slack channel the NAIC set up last month, it’s a great place to communicate and gather best practices from other PIOs quickly and efficiently. It’s just one of the ways the NAIC is evolving to support our members as we all work remotely over the coming weeks. If you have questions about the Slack channel or need assistance using it, please feel free to reach out to us for help.

PIO Monthly Call

The third Thursday of each month, we hold our regular PIO call. If you have any state news and/or announcements you'd like to discuss, please email them to srbryant@naic.org.

Please see the tentative agenda for the call on Thursday, Apr. 16. Times and participation information are listed below.

ALL TIMES LOCAL unless indicated as Daylight Savings DT or Standard ST:

3 p.m. ET, 2 p.m. CT, 1 p.m. MT, Noon PT and (Phoenix), 11 a.m. AKDT, 9 a.m. HST

Conference line: 800-882-3610 Access code: 6667343#

Agenda

PIO Call/Apr. 16, 2020

WelcomeStefanie Bryant
Communications Update – Laura Kane
State News and Announcements

Word of the Week

Listed below are the words for the coming weeks. Please feel free to use and distribute these on your social media channels using the hashtag #NAICWotW.

Apr. 8 – Uninsured Motorist Coverage

Apr. 15 – Adjuster

Apr. 22 – Effective Date

Apr. 29 – National Flood Insurance Program

May 1 - Premium

PIO Newsletter – March

Spring is around the corner and the NAIC Communications team has been hard at work for our state insurance departments. We created a Coronavirus Resource Center page as we're preparing for a revamped Spring National Meeting.

In-person Spring National Meeting Cancelled 

Nat'l Mtg. Update

Given rapidly changing information and out of an abundance of caution for the safety of our members, guests and staff, the NAIC officers, in consultation with NAIC members, have decided to hold the Spring National Meeting in a virtual-only format. A revised schedule with dates, times and call-in numbers will be available on Naic.org next week. Below is a high-level overview of the tentative schedule, which is still subject to change.

Tentative Schedule:

  • The public portion of the NAIC’s special session on state responses to COVID-19 will be held on March 20, 2020, starting at 11 AM ET via virtual meeting.
  • Working groups, subgroups and other meetings will be held via conference calls March 16-31, 2020.
  • Task force meetings will be held via conference calls April 1-10, 2020.
  • Executive Committee and letter committees will be held via conference calls the week of April 13, 2020.
  • EX/Plenary will meet via public conference call on April 20, 2020.

Coronavirus Resource Center

Coronavirus Resource Ctr. logo

We recently created a Coronavirus Resource Center on our website to house the latest information on the disease. Not only will you find education and consumer resources from the NAIC, there are also links to the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). We're also providing current releases from state departments of insurance, so if there is information you would like us to include please send it our way. 

PIO Monthly Call

Our next monthly call has been moved to Tuesday, Mar. 17. The tentative agenda will have a heavy focus on COVID-19 and the Spring National Meeting revamp. We encourage you to participate.

If you have any state news and/or announcements you'd like to discuss, please email srbryant@naic.org.

Times and participation information are listed below.

ALL TIMES LOCAL:

3 p.m. ET, 2 p.m. CT, 1 p.m. MT, Noon, PT (and Phoenix), 11 a.m. AKDT, 9 a.m. HST

Conference line: 800-882-3610 Access code: 6667343#

Agenda

PIO Call

Mar. 17, 2020

WelcomeStefanie Bryant
National Meeting LatestLaura Kane
Communications Discussion – Laura Kane
State News and Announcements

Word of the Week

Listed below are the words for the coming weeks. Please feel free to use and distribute these on your social media channels using the hashtag #NAICWotW.

Mar. 11 –  Blanket Coverage 

Mar. 18 – Comprehensive Auto 

Mar. 25 – Renters Insurance 

Apr. 1 - Uninsured Motorist Coverage 

Reminder

Hopefully you all receive our daily Newswire.  If you previously received them but aren’t any longer – check your spam/junk folder to see if they are there.  If that isn't the case, email srbryant@naic.org and she can check to see what's going on and add you to the list again.  If you're new to the team and aren't receiving them, we can add you as well!

If you'd like to have a State Department of Insurance news release added to Newswire, just use the email above and we can get it added.

PIO Newsletter – February

Well it seems as if 2020 has gotten off to a very productive year! The NAIC Communications team has been busy doing things for our state insurance departments. Although the groundhog didn't see his shadow, this means spring will come six weeks early. It's also a reminder that national meeting is around the corner.

National Meeting

 

SpringNatlMtg. logo

 

For all of you who are attending the 2020 Spring National Meeting, it's being held in Phoenix, AZ, March 21-24. We encourage you to book your travel and hotel now. Also, check the program agenda for the most current dates and times of meeting sessions. Registration closes Feb. 24.

PIO State Net

 

The Communications department has created a PIO Resource Center that provides marketing tools, consumer insights and alerts, along with an archives section of previous newsletters and monthly call briefings for PIOs to access. 

Recently, the NAIC Help Desk contacted each of you with a password to gain access to the site. Once you visit the site, use the login and password information given to you by our help desk.  

If you have problems accessing the site or have trouble remembering your password, email the NAIC Help Desk or call them at (816) 783-8500.

We'll talk more about the PIO Resource Center on our next PIO monthly call, Feb. 20th.

#ReduceYourRisk Toolkit

Reduce Your Risk Toolkit image

Building on the success of last year’s #YourRiskisReal campaign, the NAIC is partnering with the Federal Emergency Management Agency (FEMA), the Federal Insurance and Mitigation Administration (FIMA), FloodSmart and the Insurance Institute for Business & Home Safety (IBHS) on a campaign that educates the public about the critical role preparation plays in disaster recovery.

The #ReduceYourRisk campaign toolkit provides you with key messages, social media posts, and news releases you can use to promote the importance of flood insurance and disaster preparation. The #ReduceYourRisk Toolkit is also available on PIO State Net.

Note: Videos and additional materials will be produced throughout the year and will be posted on PIO State Net.

 

Resiliency Map

CIPR’s state resiliency map provides a comprehensive list of links to state and territory risk management resources in the areas of prevention and mitigation, disaster preparedness, recovery and response. Users can click on a state or territory to learn what disaster resilience information is available on their insurance department website. Each page includes links to resources mentioned on the state or territory department of insurance website, such as publications, regulations and local news resources related to resiliency and disaster response.

The resiliency map is designed as an information-sharing and idea-generating site for public information officers and others. By March 2020, we plan to will add a list of federal and NAIC materials. As the map is a new and evolving project, we want to correct anything that is missing, outdated, or would be useful to include. Please contact the CIPR team with feedback or questions at ciprnews@naic.org.

Monthly Call

Our next PIO call is set for Thursday, February 20. 

If you have any state news and/or announcements you'd like to discuss, please email srbryant@naic.org.

A tentative agenda for the call, along with times and participation information are listed below.

ALL TIMES LOCAL unless indicated as Daylight Savings DT or Standard ST:

3 p.m. ET, 2 p.m. CT, 1 p.m. MT(and Phoenix), Noon PT, 11 a.m. AKDT, 10 a.m. HST

Conference line: 800-882-3610 Access code: 6667343#

 

Agenda

PIO Call - Feb. 20, 2020

WelcomeStefanie Bryant
National MeetingLaura Kane
Communications Update – Laura Kane
State News and Announcements
           Fraud Outreach –
Andrea Miller, Communications Mgr., Michigan Department of  
                                            Insurance and Financial Services

The Regulators Podcast

Lindley-Myers image for podcast

In this month's episode, NAIC CEO Mike Consedine talks with NAIC Secretary-Treasurer and Missouri Insurance Department Director Chlora Lindley-Myers. They discuss the National Flood Insurance Program (NFIP) and her advocacy efforts testifying before Congress regarding the re-authorization of the Terrorism Risk Insurance Program. They also talk diversity and inclusiveness in the insurance industry. 

To subscribe to our podcast, go to your podcast app on your phone and in the search bar type "The Regulators" and ours should come up. Click on it and download the episodes and share using the hashtag, #TheRegulators. As always, we ask that you share our podcast with your department and on your social media channels.

Word of the Week

 

Listed below are the words for the coming weeks. Please feel free to use and distribute these on your social media channels using the hashtag #NAICWotW.

Feb. 12 – Replacement Cost

Feb. 19 – Depreciation

Feb. 26 – Rider/Endorsement

March 4 – Actual Cash Value

PIO Newsletter – January

Welcome – Happy New Year! A new year often means new beginnings and new goals for the coming year. For the NAIC Communications team that sentiment rings true as we start 2020 with a new campaign.

Reduce Your Risk

Building on the success of last year’s #YourRiskisReal campaign, the NAIC is partnering with the Federal Emergency Management Agency (FEMA), Federal Insurance and Mitigation Administration (FIMA) and the Insurance Institute of Business & Home Safety (IHBS) on a campaign that educates the public about the critical role preparation plays in disaster recovery. This campaign will include social media posts, a twitter chat, videos, consumer insights and a satellite media tour.

The #ReduceYourRisk campaign toolkit is currently in development. We will share it in next month's newsletter.

Key messages of the campaign include:

  • Protect the life you built by taking steps to prepare for natural disasters. #ReduceYourRisk with flood insurance. 
  • #ReduceYourRisk by using fortified building materials and processes to protect against natural disasters.
  • Insured survivors recover faster than their uninsured neighbors. #ReduceYourRisk by protecting your family with flood insurance.
  • A flood insurance policy can help you rebuild if a flood disaster damages your home. Many policies have a 30-day waiting period.

PIO State Net

The NAIC has a section on naic.org called State net that is dedicated to state regulators and staff. 

The Communications department is creating a PIO resources section on State net that will provide marketing tools, consumer insights and alerts, communications information along with an archives section of previous newsletters and monthly call briefings for PIOs to access.

On next month's call, we will discuss the logistics for accessing the site. 

PIO Monthly Call Agenda

For those of you who are new to your communications job, the NAIC holds a PIO conference call the 3rd Thursday of the month. It's an opportunity for state PIOs to talk about what's going on in their departments and share consumer educational resources. Often, we'll have a special guest who discusses any federal, state or consumer issues relevant to the industry.

If you have any state news and/or announcements you'd like to discuss, please email srbryant@naic.org.

Please see the tentative agenda for the call on Thursday, Jan. 16. Times and participation information are listed below.

ALL TIMES LOCAL unless indicated as Daylight Savings DT or Standard ST:

3 p.m. ET, 2 p.m. CT, 1 p.m. MT(and Phoenix), Noon PT, 11 a.m. AKDT, 10 a.m. HST

Conference line: 800-882-3610  Access code: 6667343#

PIO Call Agenda Jan. 16, 2020

  1. WelcomeStefanie Bryant
  2. #ReduceYourRisk update Jerry Nevins
  3. Flickr Account Jerry Nevins
  4. Insurance Summit – Jerry Nevins
  5. The Regulators podcast - Stefanie Bryant
  6. State News and Announcements

Insurance Summit

The Insurance Summit is September 14-18 in Kansas City and we’d love to get your input on communications topics this year. Please take our quick two question survey to let us know what you’d like to learn at this year’s summit. The survey will close on January 22nd, so please don’t miss this opportunity to influence the topics for the communications track.

Fall National Meeting

Austin  FNM logo

This year's Fall National Meeting in Austin, TX was a success!  With nearly 100 official meetings in five days, the NAIC leadership and staff were committed to achieving real, meaningful progress on key initiatives set at the beginning of the year.

Our Fall National Meeting recap provides you with an overview of the initiatives discussed in Austin. Please take a look over the briefing.

The Regulators Podcast

The Regulators Podcast

This month's podcast kicks off with a conversation with newly elected NAIC President and South Carolina Department of Insurance Director Ray Farmer and NAIC CEO Mike Consedine. They discuss Director Farmer's vision for 2020 and go in-depth on how he became SCDOI director. 

Please subscribe to The Regulators podcast on Apple, Spotify or Spreaker.   

 

Word of the Week

Listed below are the words for the coming weeks. Please feel free to use and distribute these on your social media channels using the hashtag #NAICWotW.

Jan. 8 – Hospice Care 

Jan. 15 – Respite Care

Jan. 22 – Chronically Ill 

Jan. 29 – Indemnity Benefit 

Feb. 5 – Deductible 

PIO Newsletter – December

The holidays are officially here! Here are a few things we are working on that we think you should know, as 2019 comes to a close.

National Meeting

Fall National Meeting logo

During our most recent PIO monthly call, we talked about what you can expect from the NAIC Communications Department. We have an updated PIO briefing which details all the news releases and other communications you can expect from us.

You're encouraged to check the program agenda on the NAIC website. You'll find the most current dates and times of meeting sessions, as well as any sessions scheduled for before or after the Fall National Meeting.

Many of you have requested an opportunity to meet PIOs from different state departments of insurance. We have tentatively set up a meet-greet for a drink on Sunday, Dec. 8 at 5 p.m.; a place will be determined at a later time. Please RSVP to Stefanie so that we can get an accurate headcount. For those of you coming to Austin, we hope to see you there!

We have our Fall National Meeting mobile app to download that provides the latest information at national meeting. Be sure to lookout for our emails that will include our National Meeting News which showcases photos from the meeting. We will also have our Flickr account available for you to view and download photos of your commissioner to share. We will provide details on how to access those photos during national meeting. 

To follow the National Meeting News, the latest press releases, consumer education and everything Fall National Meeting, use the hashtag #NAICBiggerinTX on Twitter.

The Regulators Podcast

Podcast logo

To wrap up 2019, NAIC CEO Mike Consedine goes big and talks with North Dakota Insurance Commissioner Jon Godfread; who's sure to elevate your thoughts about insurance and much more!  The Innovation and Technology Task Force Chairman talks innovation, AI, his appointment to the Department of Transportation's Air Ambulance and Patient Billing Advisory Committee and a new prestigious honor that's taking him to new heights!  It will all make sense when you listen to this month's podcast; subscribe to The Regulators on Spreaker and Spotify.

New PIO Resource Center

We have a new PIO Resource Center that you can soon access on our StateNet. It's an internal website on Naic.org. There you will find the most recent PIO Newsletters, monthly call briefings, marketing and communication tools and much more! Instructions on how to access the site, will come soon.

Word of the Week

Listed below are the words for the coming month. Please share these on your social media channels using the hashtag #WotW.

 

Dec. 4th – Lapse

Dec. 11th  – Outline of Coverage

Dec. 18th – Extension of Term Benefit

Dec. 25th – Merry Christmas from the NAIC!

*DUE TO THE HOLIDAYS, THERE WILL NOT BE A DECEMBER PIO MONTHLY CALL. WE WILL RESUME JAN. 16, 2020.

 

Lapse

Outline of Coverage

Extension of Term Benefit

Merry Christmas from the NAIC!