Insurance Summit 2021
This session will welcome attendees to the Virtual Insurance Summit and explain the logistics including access to the Exhibit Hall.
Michael F. Consedine, CEO, NAIC
This session provides an overview of the 2020 annual results, trends, developments in the insurance industry.
Andy Daleo, Sr. Manager - P/C & Title Financial Analysis, NAIC
Jane Koenigsman, Sr. Manager - L/H Financial Analysis, NAIC
Attend this session to hear from Producer Licensing regulators about policy and process for producer licensing. This session will include details on the NAIC Producer Licensing Model Act, Uniform Licensing Standards, Best Practices and Continuing Education assistance.
Karen Vourvopoulos, Chief of License Division, Ohio Department of Insurance
Rachel Chester, Chief of Consumer and Licensing Services, Rhode Island Department of Business Regulation – Insurance Division
In partnership with The Wakeman Agency, the Institute for Public Relations conducted a research study analyzing definitions and perceptions relating to diversity, equity, and inclusion in the workplace. A DE&I lexicon for the industry will be developed.
Tina McCorkindale- President and CEO, Institute for Public Relations
The Society of Actuaries will provide findings on how COVID-19 has affected the insurance industry, including an analysis of its impact on level and causes of death and new patterns of health care insurance utilization in the US.
Dale Hall, Managing Director of Research, Society of Actuaries
This spring, NAIC's Center for Insurance Policy and Research conducted a survey to better understand how consumers are connecting increasing extreme weather events and their insurance coverage. NAIC's communications department used survey results for news releases and op-eds to support the #YourRiskisReal and #ReduceYourRisk campaigns, while CIPR used other results to inform NAIC committees and craft academic research papers. Learn how we worked together to build this multipurpose research tool.
Laura Kane- Communications Director, National Association of Insurance Commissioners
Lisa Groshong, PhD- Communication Research Scientist, Center for Insurance Policy and Research- National Association of Insurance Commissioners
This session will discuss the pandemic’s impact on producers, regulatory changes in response to the pandemic, lessons learned, and emerging issues that may be on the horizon.
Elizabeth Dwyer, Superintendent, Rhode Island Department of Business Regulation
Larry Deiter, Director, South Dakota Division of Insurance
Karen Stakem Hornig, CEO, National Insurance Producer Registry
In this session, regulators will be given a general understanding of the NAIC Financial Regulation Standards and Accreditation Program. Our focus will be on what is expected during accreditation reviews, specifically discussing each analysis standard and what the review teams look for.
Jim Hattaway, Managing Director, Noble Consulting
Sara Franson, Accreditation Program Manager, NAIC
Learn about the enactment of the federal law which established the National Association of Registered Agents & Brokers (NARAB II), intended to streamline the nonresident producer licensing process.
Karen Stakem Hornig, CEO, National Insurance Producer Registry (NIPR)
Wesley Bissett, Senior Counsel, Independent Insurance Agents & Brokers of America (IIABA)
Handling the news media is challenging enough when the topic is a simple one. But when the issue is controversial, much more is at stake.
NAIC media trainer and former CNN correspondent Mark Bernheimer will offer tips and tricks for mastering interviews, whether you must face reporters yourself, or prepare your commissioner to do so. This fast-moving seminar will include interview role play with selected volunteers on some of the industry’s most tricky current affairs. You’ll emerge with a stronger media skillset, and guidance on effective messaging for your department’s next tough interview.
Mark Bernheimer- Media Works Resource Group
How teams engage in the current- and post-pandemic environment will be strikingly unlike how we’ve operated previously. Teams already are connecting in new ways and will need to improve how they engage and communicate in a two-dimensional “virtual” environment.
Moving a program, meeting, or conference, from in-person to online is not as simple as standing in front of your laptop camera and talking. The right strategy, skills and approach make all the difference.
Gerry Sandusky- Sandusky Group | Sports Broadcast | Voice of the Ravens | Presentation & Media Coach
While nearly half of all Americans across 48 states are at risk for damage from an earthquake, the purchase of insurance covering earthquake losses, as well as mitigation to one's property toward earthquake risk, remains low across the U.S. This is true even in high earthquake risk areas such as in California where approximately 90% of Californian homes do not have earthquake insurance. The California Earthquake Authority (CEA) was designed to address the earthquake insurance and mitigation protection gap in the state. This session will discuss the work of the CEA to address the California earthquake protection gap, in particular the establishment of their Brace and Bolt mitigation program.
Glenn Pomeroy, Chief Executive Officer, California Earthquake Authority
Janiele Maffei, Chief Mitigation Officer, California Earthquake Authority
NIPR currently provides several products and services to assist in your electronic producer licensing navigation. Attend this session to hear about some of the exciting enhancements and new initiatives being created to move toward an effortless producer licensing navigation.
Trevor Barnard, Product Manager, National Insurance Producer Registry (NIPR)
Zach Ludwig, Product Manager, National Insurance Producer Registry (NIPR)
Mike Turpin, Customer Experience Manager, National Insurance Producer Registry (NIPR)
Whether you are a seasoned domestic regulator of risk retention groups (RRGs) or a non-domestic regulator with limited interaction with RRGs, this session has something for everyone. Topics are derived from recent work of the NAIC’s RRG Task Force and will include best practices and insights from regulators, the registration process for non-domestic states, and communication expectations for domiciliary and non-domiciliary regulators.
Dawn Withers, Attorney, California Department of Insurance
Sandy Biggleston, Director of Captive Insurance, Vermont Department of Financial Regulation
Becky Meyer, Sr. Accreditation Manager, NAIC
Attend this session to hear from State Insurance Fraud Directors about policy and investigative procedure. This session will include details on the collaboration between state, attorney general, law enforcement, federal agencies and industry SIU.
Commissioner Trinidad Navarro, Delaware Insurance Department
Mike Beavers, Deputy Commissioner Agent Regulation Division Virginia Bureau of Insurance
Armand Glick, Director of Fraud, Utah Insurance Department
Juan Garret, Fraud Investigation Division Director, Kentucky Department of Insurance
Simon Blank, Director Division of Investigative & Forensic Services, Department of Financial Services, Division of Insurance Fraud
Roberta Baca, Criminal Division Director, New Mexico Office of the Superintendent of Insurance
An overview of social media and the most effective ways to deepen customer relationships and grow value from social channels.
Rafael Tercarolli- Principal, Social Media- Hootsuite
Insurance fraud can take place on many different levels. This session will explore how insurance fraud takes place during natural disasters and catastrophes.
Alan Haskins, Vice President of Government Affairs, National Insurance Crime Bureau
Steve Hill, Senior Director - Strategic Operational Planning, National Insurance Crime Bureau
Learn more about how to use SERFF while learning some effective, time saving filing tips and future enhancements.
Frances Stuart, Education and Training Manager III, National Association of Insurance Commissioners
This session will educate participants on the liquidity stress test framework and its detailed components around insurers cash flow assumptions.
Justin Schrader, Chief Financial Examiner, Nebraska Department of Insurance
Tim Nauheimer, Sr. Financial Markets Advisor-Macroprudential Surveillance, NAIC
Given the past year, this area has experienced significant events that are driving current direction, decisions and activity. Tune into this session to hear from experts about the risks and rewards of cyber related regulations, timely and interesting developments in the cyber (re)insurance market and governance and risk management.
Fred Karlinsky, Shareholder Co-Chair, Insurance Regulatory & Transactions Practice, Greenberg Traurig, P.A.
Jena Valdetero, Co-Chair of the Greenberg Traurig's U.S. Data, Privacy and Cybersecurity Practice
Phil Rosace, Vice President and Data Asset Lead for Vantage Group Holding
Justin S. Herring, Executive Deputy Superintendent, Cybersecurity, NY Department of Financial Services
This session will discuss the pandemic’s impact from the federal and state perspective, investigation changes in response to the pandemic, lessons learned, and emerging issues that may be on the horizon.
Cynthia Lucas, Vice President, Anti-Fraud Initiatives National Health Care Anti-Fraud Association
Bob Mays, Staff Vice President for Anthem, Inc.’s Special Investigations Unit
Gary Cantrell, Deputy Inspector General for Investigations Office of Inspector General, Department of Health and Human Services
Timothy Dineen, Director of Security and Administration Division of Horizon BCBSNJ Special Investigations
Missouri is the third largest market for earthquake insurance among the states, exceeded only by California and Washington. Yet few Missourians are aware of the state's major natural hazard risk and even fewer have earthquake insurance. NAIC's Center for Insurance Policy and Research has teamed up with the Missouri Department of Commerce & Insurance and the University of Missouri's Disaster and Community Crisis Center to study Missourians' knowledge gap to inform planning and communication efforts. Join us to learn what we're planning and discuss how a research partnership could help you tackle your state's risks.
Lori Croy, Director of Communications, Missouri Department of Commerce & Insurance
Brian Houston, PhD, Associate Professor and Chair in the Department of Communication at the University of Missouri and Director for the Disaster and Community Crisis Center at the University of Missouri
Lisa Groshong, PhD- Communication Research Scientist, Center for Insurance Policy and Research- National Association of Insurance Commissioners
This session will assist analysts and examiners in understanding how fraud can occur at an insurer and the related implications. Through examples of common transactions, learn how to identify risks and analyze/examine those transactions for indications of potential issues.
Jim Hattaway, Managing Director, Noble Consulting
Liz Nielson, Senior Consultant, Noble Consulting
Take a first hand look into the investigation and conviction that came out of a million dollar elder insurance fraud case.
Michelle Rafeld, Assistant Director, Fraud, Enforcement & Licensing Division, Ohio Department of Insurance
In this session, regulators will be given a general understanding of the NAIC Financial Regulation Standards and Accreditation Program. Our focus will be on what is expected during accreditation review, specifically discussing each examination standard and what the review teams look for.
John Humphries, Partner, Risk and Regulatory Consulting, LLC
Sara Franson, Accreditation Program Manager, NAIC
Insurance fraud takes place all over the world. Take a look at the collaboration with the U.S. and international counterparts on how insurance fraud can be prevented.
Matthews Smith, Executive Director, Coalition Against Insurance Fraud
Dennis Toomey, Director of Risk and Compliance Analytics Practice at Protiviti
Glen Marr, Senior Director Insurance Analytics & Financial Crimes, Luxoft
Maxence Bizien, Director of the Agency of Fight Against Insurance Fraud (ALFA)
Wade Wickre, Insurance Financial Crimes Leader, IBM for North America
Based on forensic evidence collected from partner organizations as well as the Verizon caseload, the 2021 Verizon Data Breach Investigations Report (DBIR) presents a rare and comprehensive view into the world of corporate cybercrime. Now in its 14th year of publication, this research has been used by thousands of organizations to evaluate and improve their security programs. The presentation will discuss the evolution of results over the years, and delve into the people, methods and motives that drive attackers today.
Suzanne Widup, Sr. Principal – Threat Intel, Verizon
Join us and take a look at the efforts being taken at the NAIC to identify improper marketing by various entities of health plans.
Martin Swanson - Deputy Director and General Counsel, Nebraska Department of Insurance
Frank Pyle - Manager Consumer Enforcement and Market Regulation, Delaware Department of Insurance
This session will cover significant regulatory updates from the Valuation of Securities (E) Task Force.
Charles Therriault, Director - Securities Valuation Office, NAIC
Marc Perlman, Investment Counsel, NAIC
Take a look at artificial intelligence and how it can be used to help fight insurance fraud.
Matthews Smith, Executive Director, Coalition Against Insurance Fraud
Dan Sereduick, Senior Counsel Data Governance and Compliance Officer, Shift Technology
Dan Donovan, Vice President Customer Success and Solution Consulting Americas, Shift Technology
The Center for Risk-Based Community Resilience Planning (a NIST-funded Center of Excellence) is unique in merging the disciplines of Engineering, Social Sciences and Economics to model community resilience comprehensively. This session will provide an overview of the center's resilience test-bed modeling platform and activities for Joplin MIssouri, which suffered one of the deadliest and costliest tornadoes on record in the U.S. in 2011.
John van de Lindt, Colorado State University
Harvey Cutler, Colorado State University
Jong Lee, University of Illinois
Jamie Kruse, East Carolina University
This session will provide a regulator and industry panel discussion on the importance of year-round preparation, leveraging existing relationships, and out-of-the-box thinking in approaching disaster readiness and response.
Kathy Shortt, Senior Deputy Commissioner, North Carolina Department of Insurance, Consumer Assistance Group
Elizabeth Gulick, Vice President, Claims Operations, USAA Insurance
Plan to attend this informative session to learn more about the SBS project. This session will cover the status as well as the project goals for 2021 and 2022. An SBS demo will also be provided covering the Home Page dashboard, Large Volume Correspondence and the SBS Regulator Collaboration Space.
Roger Graves, SBS Product Manager, National Association of Insurance Commissioners
This consumer representative and regulator session will discuss the emerging and constantly changing landscape regarding consumer privacy expectations relating to insurance data regulation. Updates will also be given on federal and state legislative changes and on the 2021 NAIC Privacy Protections (D) Working Group. Consumer representatives will be dividing their comments between what consumers think about privacy and the positions of consumer advocates.
Brenda J. Cude, Ph.D., Professor Emeritus, Department of Financial Planning, Housing and Consumer Economics, University of Georgia
Karrol Kitt, Ph.D., Associate Professor Emeritus, University of Texas at Austin
Cynthia Amann, Office of the Director, Designated Principle Assistant, Missouri Department of Commerce and Insurance
Jennifer McAdam, Senior Counsel, NAIC
Brooke Stringer, Senior Financial Policy and Legislative Advisor, NAIC
This session will educate participants on the impact of the low interest rate environment and COVID on new business and product focus for life and annuity companies in 2020 and beyond.
Marianne Purushotham, Corporate Vice President, LIMRA Research Data Services
Panel discussion on how the NAIC is transforming the OPTins application to make it more user friendly and modernizing the platform with new architecture.
Alex Rogers, Implementation Manager, National Association of Insurance Commissioners
Dan Cook, Solutions Architect, National Association of Insurance Commissioners
The Chief Market Regulator Forum is a Regulator-to-Regulator interactive session for state regulators. The session offers regulators an opportunity to speak openly about issues, challenges, and concerns in their respective states. It provides an opportunity to share knowledge and information. During the Chief Market Regulator Forum, there will also be information shared regarding the 2021 National Analysis Project.
Tracy Biehn, Senior Deputy Commissioner, Product Regulation Group, North Carolina Department of Insurance
Pam O'Connell, Division Chief, Market Conduct Division, California Department of Insurance
Over the last few years, as risk-focused surveillance continues to evolve, the amount and quality of information available to examiners when conducting financial examinations has grown. This includes more in-depth information about an insurer’s ERM/ORSA processes and enhanced monitoring in between examinations through risk-focused analysis. Examinations have also faced certain challenges due to impacts of the pandemic and continued efforts to enhance exam quality and efficiency. During this panel discussion, attendees will hear from experienced regulators about how these changes have impacted examinations and how examination teams are adapting.
Malis Rasmussen, Deputy Director and Chief Examiner, Utah Insurance Department
Michael Shanahan, Certified Supervising Examiner, Connecticut Insurance Department
Marshay Spencer, Financial Examiner/Analyst Supervisor, Florida Office of Insurance Regulation
Bailey Henning, Manager - Financial Examination, NAIC
As FEMA launches its 2021 hurricane season advertising campaign, FEMA marketing expert Olivia Humilde will describe how the agency uses market research to determine target markets and how this information guides when and where the agency places ads.
Olivia Humilde, FEMA
On May 22, 2011 an EF-5 tornado hit Joplin Missouri causing 161 fatalities, 1000 injuries, and $3 billion in damages from 553 business and 7500 residences making it one of the deadliest and costliest tornado events on recrod. Following the 10-year anniversary of the Joplin tornados that ravaged the community, the panelists, including Missouri Department of Commerce and Insurance current and former staff, as well as industry, will discuss the storms devastation and the extensive recovery efforts undertaken after the event.
John Huff, Association of Bermuda Insurers and Reinsurers (ABIR)
Carrie Couch, Missouri Department of Commerce and Insurance
John Rehagan, Missouri Department of Commerce and Insurance
Shawn Ricks, Shelter Insurance
This session will provide an overview of financial analysis tools that may be under-utilized in conducting risk-focused analysis and will include practical application in the solvency analysis process.
Crystal Brown, Sr. Health RBC Analyst & Education Coordinator, NAIC
Rodney Good, Manager - P/C & Title Financial Analysis, NAIC
Ralph Villegas, Manager - L/H Financial Analysis, NAIC
Learn more about how to use SERFF while learning some effective, time saving filing tips and future enhancements.
Frances Stuart, Education and Training Manager III, National Association of Insurance Commissioners
This session will educate participants on the impact that technology is having on property casualty underwriting, with an emphasis on personal lines, and how AM Best considers the associated risks in their reviews.
Richard Attanasio, Senior Director , AM Best - Rating Services
SBS Case Management offers a full complement of case management functionality covering a wide variety of market regulation and consumer protection initiatives including consumer complaints, enforcement, consumer fraud and exam tracking. Attend this session to understand how this SBS offering could streamline the collection, management, communication, and reporting of information in this critical area of your insurance department.
Kevin Cullen, Sr. Product Lead, National Association of Insurance Commissioners
This engaging panel will discuss loss leaders in the property insurance market, ways the insurance industry is supporting mitigation and resiliency initiatives, and how public-private partnerships can drive the nation toward a better future with more resilient homes and communities. This event will outline ways industry and regulators can work together on mitigation.
Mark Afable, Commissioner, Wisconsin Office of the Commissioner of Insurance
John Huff (Association of Bermuda Insurers and Reinsurers)
Craig Tillman (RenaissanceRe)
Steve Simkins (State Farm)
Cate Paolino (National Association of Mutual Companies)
SBS currently focused primarily on supporting insurance department regulatory functions. While supporting regulators will always be a primary focus of SBS the system also excels at supporting the needs of industry representatives and consumers. SBS offers a full complement of lookup (licensee, company, and education), license and education transcript printing, as well as license, company and education provider and case management administration tools focused on making mission critical functions easier to accomplish and more efficient. Attend this session to learn more about how SBS can help you do your job.
Roger Graves, SBS Product Manager, National Association of Insurance Commissioners
The vast majority of flood insurance policies in the U.S. are sold through the National Flood Insurance Program (NFIP). FEMA is currently transforming its NFIP pricing methodology through Risk Rating 2.0, which will incorporate more flood risk variables amongst a number of other rating changes. Building from their Risk Rating 2.0 fundamentals training released over the past two months, FEMA representatives will provide further detail on the rating changes and timing, field related Department of Insurance questions, and also discuss the role of mitigation through the NFIP's Community Rating System program.
Jeff Jackson, FEMA
Tony Hake, FEMA
Rachel Sears, FEMA
The SBS Enhancement Sub-Committee (ESC), comprised of regulators from 7 states, is focused on working as a team to review and prioritize enhancements submitted by SBS users. The objective of the ESC is to drive and fully complete the vetting and prioritizing of enhancement requests as a regulator—directed initiative. The result of this new process, we believe, will be the SBS team delivering more high value enhancements at a faster pace than in years past. During this session we will provide an overview of the inner workings of the new process and an update on lessons learned.
Rachel Chester, Chief of Insurance Consumer and Licensing Services, Rhode Island Division of Insurance
Trish Skahan, SBS Sr. Product Lead, National Association of Insurance Commissioners
This session will explain the updates to the Jumpstart reports, what they are intended to identify, how exceptions are addressed and how they are to be used in solvency monitoring.
AD Berry, Systems Liaison, NAIC
Mary Caswell, Sr. Manager - Data Quality, NAIC
Miguel Romero, Financial Regulatory Services Manager, NAIC
This session will focus on topics important to our regulator users and how SBS could help them streamline their work across the insurance regulatory spectrum. Key topics include: 1) Development of a consumer/company complaints portal, 2) Creating and distributing via email invoices in bulk, and 3) Developing a variety of tools focused on increasing electronic submittals (address changes, applications, attachments, etc.).
Roger Graves, SBS Product Manager, National Association of Insurance Commissioners
This session will take an in-depth look into the ways webpages can be designed to manipulate consumer choices.
Birny Birnbaum, Consulting Economist; Executive Director, Center for Economic Justice
During this session, Ed Laatsch will discuss FEMAs building code activities to advance the adoption and enforcement of disaster resistant building codes and standards for FEMA programs and for communities nationwide. The session with describe FEMAs goal to integrate building codes and standards across FEMA, strengthen Nationwide capability for superior building performance and advance understanding to drive public action.
Ed Laatsch, Planning, Safety & Building Code Science Division Director, FEMA
This session will walk through each question of a Level 1 analysis of a P&C company in the Market Analysis Review System (MARS).
John Haworth, Market Conduct Oversight Manager, Washington State Office of the Insurance Commissioner
A review of the different investment markets with a particular focus on the continuing repercussions from the pandemic in 2020. Discussion about how the market volatility affected US insurer investments, how those affects may continue to linger and impact investment practices, and what insurance regulators should be focused on.
Carrie Mears, Chief Investment Specialist, Iowa Insurance Division
Ed Toy, Senior Manager, Investment Specialist, Risk & Regulatory Consulting LLC
While nearly half of all Americans across 48 states are at risk for damage from an earthquake, the purchase of insurance covering earthquake losses, as well as mitigation to one's property toward earthquake risk, remains low across the U.S. During this session, FEMA will describe the Wasatch Front Unreinfrced Masonry Risk Reduction Strategy developed to mitigate the earthquake risk along the Wasatch faultline which poses severe threat to Utah's most densley populated urban areas. The session will include planning and lessons learned as well as earthquake insurance and inventory.
Anne Rosinski, Sean McGowan and Amanda Siok, FEMA
Two of the NAIC’s 2021 Research Fellows will present their ongoing research projects on NAIC Model Law-related topics. Dr. Luo’s work focuses on uncovering patterns in how NAIC Model Laws are adopted by state legislatures to help inform regulators as they draft and amend models and work with legislators to enact their legislative agendas. Professor Parson has been studying the evolving landscape anti-rebate statute modernization for several years. Her work as an NAIC Fellow focuses on the NAIC’s recently amended anti-rebating language in the Unfair Trade Practices Model Act and the potential impacts of anti-rebate statute modernization on various insurance policy types.
Jingshu “Joy” Luo, PhD, Assistant Professor, Lemoyne College
Jamie Parson, J.D., Assistant Professor, Appalachian State University
Pre-Disaster Mitigation is one of the five workstreams of the Climate and Resiliency (EX) Task Force and during this session, FEMA will describe their toolkit to engage on mitigation. Mary Witucki will discuss FEMAs Natural Hazards Retrofit Program Toolkit, designed to help local jurisdictions shape retrofit programs tailored to their own community's needs and hazards.
Mary Witucki, FEMA
This session will include discussion of the role and purpose of the accreditation program in state regulation, what states that perform well for accreditation have in common, and frequently asked accreditation questions. Insights will be shared from the perspective of a financial regulator, accreditation team member and NAIC staff.
Kathy Belfi, Insurance Program Manager, Connecticut Insurance Department
Ed Dinkel, Sr. Financial Consultant, Rector & Associates
Becky Meyer, Sr. Accreditation Manager, NAIC
The session will explore the anatomy of a catastrophe model and what a regulator needs to know to evaluate the catastrophe risk exposure of an insurer.
Susan Bernard, Deputy Commissioner of the Financial Surveillance Branch, California Department of Insurance
Matthew Nielsen, Senior Director, Government and Regulatory Affairs, RMS, Inc
Elisabetta Russo, Enterprise Risk Management Advisor, NAIC