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Practical Manager Program - Education

A customizable senior leadership training program offered  to state insurance regulators by the NAIC Education & Training department, who works directly with the commissioner to accommodate the state's unique needs.

The Practical Manager Program is an interactive workshop designed specifically for managers, supervisors, and executive-level leaders within state insurance departments. The modules offered can be taught as stand-alone courses or combined with other modules in the program to form a more comprehensive experience for students. Modules are delivered in person within a classroom-style setting.

In addition to customizing the program by picking from the modules available, commissioners may suggest other topics that address specific leadership and management skills needed for their leadership staff.


How to Bring the Practical Manager Program to Your Organization

Strong leadership and skilled management are the keys to building high performing teams. If you would like to bring the Practical Manager Program to your leadership staff, contact Melissa Griffin, Assistant Director, NAIC Education & Training, at


Special information for NAIC APIR, PIR, SPIR, and IPIR Designees

Education Designation LogoThis program is pre-qualified for Designation Renewal Credits (DRCs). If students currently hold an NAIC APIR, PIR, SPIR, or IPIR designation and are pursuing continuing education credit to maintain it, they may be awarded credits for their participation in this program. To receive a certificate, they must meet attendance and participation requirements.


  • Achieving Results through Others
  • Appraising Performance
  • Feedback and Difficult Discussions
  • Leading Performance Change through Training
  • Managing Tasks and Priorities
  • Personal Leadership
  • Staff Development for more Agile Teams
  • Taking the Lead


What state regulators are saying about the Practical Manager Program:

  • "It was great to share and hear the experiences that others are dealing with. Getting and giving different ideas on how to deal with specific issues was game changing."

  • "I enjoyed the Practical Manager course very much; the information was current and fresh, and the instructor was excellent."

  • "The Practical Manager training provides you with real take-aways to help you improve your management skills and the performance of your team."

  • "The course is excellent in providing advice and experience about the best practices of a manager or supervisor even if you have been a manager for many years."