The NAIC Service Desk provides technical support and customer service for NAIC applications, products, and services, to enhance productivity within the Insurance Community.

How to Reach Us

To alert the NAIC of security or availability incidents or concerns, e-mail us at or call the security incident hotline at (816) 783-8558.

Using NAIC websites and Secure Applications


About RSS

RSS is a great way to keep up on news, updates, and consumer alerts from the NAIC. An RSS reader keeps track of new information on your favorite sites. Simply download an RSS reader, click on the RSS icon

on the NAIC's page, copy the URL, and then paste the URL to your RSS reader. Some browsers have a built-in RSS reader and allow you to simply click "Subscribe" to receive updates from that page. Once your RSS is set up, the updates will start flowing directly to you.

Learn more about setting up an NAIC RSS feed.


If you have difficulty accessing information on the NAIC websites, please contact and provide your contact information, the URL (web address) of the content you are trying to access and the problem you are experiencing.  We will attempt to provide the information you're seeking as well as amend the problem.

Automated Valuation Service (AVS) User Guide

UCAA Corporate Amendment Company User Guide 

UCAA Expansion Company User Guide 

Downloads and Plugins

NAIC FTP Secure Client Software

Acrobat Reader
The Adobe Acrobat Reader Plug- In is used to view the PDF standard format.
Download Adobe Acrobat Reader from the Adobe Website

Zip Utilities
The following links can be used to download utilities to unzip files with a .ZIP extension.


The NAIC Enterprise Architecture is the Information Technology (IT) architecture shared by NAIC/NIPR applications. The architecture consists of infrastructure, platform, and security services that provide operational, security, and hosting capabilities to NAIC/NIPR applications.

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Infrastructure Services
Infrastructure services provide the base level of technology used to provide platform and security services. Infrastructure services consist of, networking, server, storage, and virtualization technologies.

Platform Services
Platform services provide a base to develop, run, and manage applications. Platform services include databases, middleware, and operating systems. 

Security Services
Security services provide security controls for the NAIC Enterprise Architecture. Security services consist of technologies including antivirus, email security, firewall and intrusion prevention, identity and access management, physical access systems, and vulnerability management systems.


User Organization Responsibilities

This section describes some of the controls that should be in operation at user entities (clients) to complement the controls at the NAIC. User auditors should determine whether user entities have established controls to provide reasonable assurance that:

  • User organizations are responsible for the accuracy and completeness of data entered into the NAIC systems.
  • User organizations are responsible to inform the NAIC in writing of changes in authorized staff when the change occurs.
  • User organizations are responsible to read, acknowledge and be familiar with the licensing agreements.
  • User organizations are responsible for complying with federal, state and local agencies.
  • User organizations are responsible for ensuring only approved users are given access to NAIC systems
  • User organizations are responsible for performing their own user access reviews of access to the NAIC systems

Internet Filing

The Internet Filing website is available Monday, Thursday and Friday from 6 AM to 9 PM and 11 PM to 6 AM, and Tuesday and Wednesday from 6 AM to 7 PM and 12 AM to 6 AM. All times are Central Time. The site is generally available Saturday and Sunday but may be taken down for application and server maintenance. Should this occur, you will receive notification on your screen.


The IAO website is available 7 AM to 7 PM Monday to Friday, and noon to 6 PM Sunday.


The I-SITE website is available 7 AM to 7 PM Monday to Friday, and noon to 6 PM Sunday.


The UCAA system is available 24 hours a day, seven days a week, except during maintenance windows. The scheduled maintenance window for UCAA is every Wednesday from 9 PM to 2 AM Central time, and the third Saturday of every month from 10 PM to 2 AM Central time. Any data entered during a maintenance window will not be saved.

Technical support is available from 8 AM to 4 PM Central time Monday through Friday. The NAIC Service Desk can be contacted by calling 816-783-8500 or emailing Additional resources are available on the UCAA website under Electronic Application, User Guides.

The hours listed above are all Central time.


NAIC Service Desk Support
The NAIC Service Desk provides support for all users of NAIC websites and secure applications.  However, we may be limited to the recommendations and requirements listed below when attempting to reproduce any issues reported.  We may also be limited in our ability to support Beta or Release Candidate browser software.

To report security and availability failures, incidents, or concerns please send an email to

NAIC Websites
The NAIC does not endorse or require the use of any specific internet browser. However, the websites are tested for reliability and compatibility using Microsoft Internet Explorer and Mozilla Firefox. Using these browsers will ensure that website content is delivered as intended.

Other browser versions and operating system platforms may have received some testing and are not excluded as options for viewing the websites but have not been thoroughly evaluated for compatibility—using them may yield unintended viewing results.

Browser Settings
Regardless of which browser or operating system is used, JavaScript and Cascading Style Sheets (CSS) should be enabled for the best results.  These features add improved usability, and help to organize the content in an accessible manner.

Section 508 Guidance
The NAIC works to maintain websites that are accessible to all individuals—with or without disabilities. While the NAIC is not subject to Section 508 Amendment to the Rehabilitation Act of 1973, we use it to guide page design on NAIC websites.

If you have difficulty accessing information on the NAIC websites, please contact and provide your contact information, the URL (web address) of the content you are trying to access and the problem you are experiencing.  We will attempt to provide the information you're seeking as well as amend the problem.

External Links
Be aware that links to information created and maintained by other public and/or private organizations are used throughout the NAIC websites. The NAIC provides these links for your convenience but cannot guarantee the accuracy of content or security of these sites. When you select a link to an outside website, you are leaving the NAIC websites and are subject to the privacy and security policies of the linked website.

Other File formats
Different file types are present on the NAIC websites that may require third-party software to open.  Below is a list of the file types and the third-party software titles used to open them.  While most of these file types are proprietary, there are various commercial, freeware, and shareware applications which may be used to read or open these file types.

  • .pdf – Adobe Acrobat Reader
  • .doc, .docx – Microsoft Word
  • .mdb, .accdb – Microsoft Access
  • .ppt, pptx – Microsoft Power Point
  • .xls, .xlsx – Microsoft Excel
  • .zip – Microsoft WinZip
  • .mp3 –There are many commercial, freeware and shareware options.
  • .swf – Adobe Flash Player

NAIC Secure Applications
NAIC secure applications and systems perform optimally under the following conditions:

Operating System Recommendations
NAIC secure applications and systems have been written and tested against Microsoft Windows operating systems.

Screen Resolution 
All NAIC applications and web pages are designed for a minimum screen resolution of 1024 by 768 pixels.

Adobe Acrobat Reader Requirements 
For security purposes, we recommend using the most recent version of Adobe Acrobat Reader for viewing PDF documents.

Secure Browser Recommendations 
Microsoft Internet Explorer

Recommended Browsers for NAIC Secure Applications
NAIC developed applications have been developed and tested using the browsers listed in the "Secure Browser Recommendations" section above.
Most NAIC applications are written using JavaScript 1.2 or higher and use cookies; consequently, these applications perform optimally with browsers configured as follows:

  • JavaScript 1.2 or higher enabled
  • Cookies accepted
  • Pop-up blockers disabled (many NAIC applications use popup windows and require popup blockers to allow popup windows to be displayed)
  • TLS 1.2 enabled

Some NAIC applications may not support all of the recommended browsers due to special application needs and/or possible software issues in browsers. The State Based Systems (SBS) application must use Microsoft Internet Explorer.


The NAIC is providing the Google Translate option to assist you in reading NAIC and affiliate websites in languages other than English. Google Translate, which is subject to applicable Google Terms of Service, cannot translate all types of documents and may not provide an exact translation. Anyone relying on information obtained from Google Translate does so at his or her own risk. The NAIC does not make any promises, assurances, or guarantees as to the accuracy of the translations provided. The official text is the English version of the websites. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated website, please refer to the English version of the website. The NAIC, its members, and employees shall not be liable for damages or losses of any kind arising out of, or in connection with, the use or performance of such information, including but not limited to, damages or losses caused by reliance upon the accuracy of any such information, or damages incurred from the viewing, distributing, or copying of such materials. The NAIC does not directly endorse Google Translate or imply that it is the only language translation solution available to users.

Terms of Use:

The Google Translate service is a means by which the NAIC offers translations of content and is meant solely for the convenience of non-English speaking users of the website. The translated content is provided directly and dynamically by Google; the NAIC has no direct control over the translated content as it appears using this tool. Therefore, in all contexts, the English content, as directly provided by the NAIC is to be held authoritative. These Terms of Use may be changed by the NAIC at any time without notice.

Right to Discontinue Service:

The NAIC reserves the right to discontinue providing any or all of the Google Translate functionalities and/or content at any time and to require you to cease displaying, distributing or otherwise using any or all of the content provided by the Google Translate for any reason including, without limitation, your violation of any provision of these Terms of Use. The NAIC assumes no liability for any of your activities in connection with use of the Google Translate.


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