Identity Theft
Background
Last Updated: 7/28/2026
Identity theft occurs when someone uses your personal, financial, or health information fraudulently, oftentimes for their financial gain. This information can include:
- Names and addresses
- Credit card or Social Security Numbers
- Bank account numbers
- Medical insurance account numbers
Identity theft remains on the rise, according to the Federal Trade Commission’s (FTC) Consumer Sentinel Network, approximately 6.5 million consumer reports were filed in 2025, and 48% were for fraud and identity theft.
The top identity theft reported in 2025 was for new credit card accounts, which were over half a million. In addition to credit card fraud, the most common types of identify theft tend to include miscellaneous identity theft, bank fraud (new accounts), government benefits, and business/personal loan fraud.
Identity Theft Methods: Criminals can access your personal or financial information using a variety of technological or non-technological methods. Technological methods use tools, such as the internet, email, text messaging, phone calls, etc. Some common types of technological methods are detailed below.
Phishing: This is one of the most common methods criminals use to trick you into plugging in your personal information on a different platform where the attacker then obtains information. These attacks can happen through emails, text messages, etc. The most common form of phishing is called pharming. Pharming is an attack where the criminal tampers with a website host file and provides you with a link to a fake website. The trick is that the fake website is made to look as if it were a real and trustworthy website, making the victim more apt to provide their personal information.
Man-in-the-Middle Attack: This method involves the interception of communication between two parties. This can happen when making an online search for the URL address of a company. When clicking on this type of link, the website of this "company" will then direct you to a different URL address. For example, when logging into your online bank account, you will be directed to a fake website mirroring the real site. Once your bank account and any other personal data are successfully entered on the website, this information is then re-directed to the criminal.
Skimming: Skimming is a criminal act where information can be obtained with just the swipe of a debit/credit card. The first way this is possible is swiping your card in an altered electronic card reader, allowing all the information on the card to be sent to another electronic storage device which only the criminal can access. The main objective is to obtain the victim's debit/credit card information to further copy their card and use it for their own purchases. Other ways skimming happens can be through a recording device at an ATM machine, or even a salesperson that swipes your card on their personal digital card reader. This can also be done with tap-to-pay cards and NFC-enabled phone wallets in a method called ghost tapping, or “bump and tap,” where a scammer bumps within a few inches of your card or phone, resulting in an unwanted charge and theft of information.
Deepfake: Deepfake identity fraud is a rising concern with the increase in AI-enabled fraud. Deepfakes utilize a generative adversarial network (GAN), a facial recognition software, to mimic/replace one's face with another, granting them the ability to imitate someone else. According to the 2024 fraud surveys from AuthenticID, deepfakes can be so convincing that 90% of people couldn’t identify a real face in a lineup of deepfake portraits. Deepfakes are most commonly used to spread misinformation, corrupt reputations, or gain access to financial assets.
Non-technological methods include:
Dumpster Diving: Dumpster diving is an act where the criminal obtains personal information by simply sifting through another person's garbage which often contains utility bills, bank statements, medical insurance, and other correspondence with confidential information.
Mail Theft: This is simply an act where the criminal goes through different people's mailboxes to try and snatch anything they can use to steal your identity. An identity theft criminal sometimes goes the extra step to even re-route your mail without you ever knowing.
Shoulder Surfing: Shoulder surfing can occur at any time when plugging in a PIN or secret code. The criminal will proceed to get closer to you as they try to read your secret code over your shoulder without you knowing. This can also happen through the lens of a hidden camera set up by the identity thief.
Actions
The NAIC and state insurance regulators are increasing efforts to tackle identify theft issues. In 2015 the Cybersecurity (H) Working Group (formerly under Executive (EX) Committee), Property and Casualty Insurance (C) Committee, and the Financial Condition (E) Committee collaborated to develop the Cybersecurity and Identity Theft Insurance Coverage Supplement for insurer financial statements to gather financial performance information about insurers writing cyber-liability coverage nationwide. Since 2024, the Cyber Supplement no longer requests data pertaining to identity theft specifically as it is largely a commercial product.
In 2017 the NAIC adopted the Insurance Data Security Model Law (668). A key provision of the model requires licensees to notify consumers when their data is involved in a cybersecurity incident. Consumers may then take steps to protect themselves from identity theft. To date, over half of states have adopted the model.
The Cybersecurity (H) Working Group is charged with monitoring cybersecurity trends related to the insurance industry and supporting state insurance departments in responding to insurance industry cybersecurity events.
If you are a victim of identity theft, please visit https://www.identitytheft.gov/and follow the steps provided. If you get a phishing email forward it to the Anti-Phishing Working Group at reportphishing@apwg.org. If you get a phishing text, forward it to SPAM (7726).
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Media queries should be directed to the NAIC Communications Division at 816-783-8909 or news@naic.org.