Lucy Pilko serves as the regional practice area lead for the Insurance practice in the North America region, as well as the Brokerage Topic Leader. She’s also a member of the People & Organization Leadership Team for North America. Lucy’s main focus is partnering with insurance carriers and brokers on innovation and growth strategies and on determining the operating model changes needed to deliver against those ambitions. She also works with clients on customer centricity and go-to-market strategies, as well as operating model transformation for insurance carriers and brokers.