Employee Assistance Programs (EAPs) are employer-sponsored benefits that provide mental health and behavioral support to employees experiencing personal or work-related difficulty. Traditionally, EAPs have been offered as an internally or externally delivered stand-alone benefit that offers a limited or fixed number of free services to employees. However, even though most employers provide the benefit, employee utilization of EAPs has been historically low. The COVID-19 pandemic and the resulting impact on employees has elevated the issue of mental health in the workplace. This accelerates the need to understand the factors associated with EAP utilization in order to more effectively meet the increasing mental health needs of employees. Consequently, the purpose of the study was to examine EAP utilization as a result of the pandemic, including demographic factors influencing employee use of EAPs. Findings suggest that employees are experiencing higher levels of mental health issues as a result of the COVID-19 pandemic, which affects their overall mental well-being; however, EAP utilization results were mixed. Moreover, demographic differences were found to influence the type of support resource utilized, including EAPs. The implications of these findings as they relate to practice, as well as the strengths and limitations of the study, are also discussed. In addition, due to the evolving nature of EAP services, a brief review of state and federal regulatory compliance considerations and limitations is presented.