Insurance Departments
Find contact information for insurance departments and local insurance agents, or file a complaint.
Texas
Cassie Brown was appointed to serve as Texas insurance commissioner by Governor Greg Abbott in September 2021. She is the chief executive of the Texas Department of Insurance (TDI), overseeing the regulation of the second largest insurance market in the nation and the seventh largest in the world. The agency regulates approximately 2,800 companies and more than 700,000 agents and adjusters.
Brown previously served as commissioner of the Division of Workers’ Compensation (DWC), having been appointed to the role by Governor Abbott in 2018 and reappointed in 2019 and 2021. Under her leadership, DWC cut customer service hotline hold times to less than 30 seconds, made it easier for system participants to share documents electronically and more securely, and continued to reduce medical costs and increase the number of injured employees returning to work.
Brown has more than 20 years of public service experience and serves on the Executive Women in Texas Government President’s Advisory Committee. She was TDI’s deputy commissioner for Regulatory Policy where she led the regulation of the forms, rates, and products sold in the Texas insurance market; oversaw the residual markets; assured the adequacy of insurers’ loss control programs; and provided inspections and compliance activities related to the state’s windstorm market.
Earlier in her career, Brown served as a key advisor to Governor Rick Perry on policy and budget issues including insurance, health regulatory, and workers’ compensation. She also served in the administration of Governor George W. Bush.
Brown received a Bachelor of Arts in political science from St. Edward’s University and attended the Governor’s Executive Development Program at The University of Texas LBJ School of Public Affairs.
1601 Congress Avenue
Austin, TX 78701
United States
P.O. Box 12030
Austin, TX 78711-2030
United States
Primary Phone Number:
Primary Fax Number:
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Department
Category
Contact
Phone
Email
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Texas
Administrative Operations
Melissa Burkhart
Deputy Commissioner, Administrative Operationsmelissa.burkhart@tdi.texas.gov
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Texas
Administrative Operations
Amy Maddox
Chief Financial Officeramy.maddox@tdi.texas.gov
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Texas
Communications
Jennifer Tisdale
Communications Directorjennifer.tisdale@tdi.texas.gov
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Texas
Complaints Resolution
General Information, Life, Accident, & Health, Property & Casualty
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Texas
Complaints Resolution
Cindy Wright
Consumer Protection, DirectorCindy.Wright@tdi.texas.gov
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Texas
Customer Operations
Randall Evans
Deputy Commissioner, Customer OperationsRandall.Evans@tdi.texas.gov
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Texas
Enforcement
Leah Gillum
Deputy Commissioner, Fraud and EnforcementLeah.Gillum@tdi.texas.gov
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Texas
Financial Regulation Division
Matthew Tarpley
Examinations, Chief Examiner - Market ConductMatthew.Tarpley@tdi.texas.gov
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Texas
Financial Regulation Division
Amy Garcia
Financial Analysis, Associate Commissioner/Chief AnalystAmy.Garcia@tdi.texas.gov
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Texas
Financial Regulation Division
Andy Shuttleworth
Examinations, Associate CommissionerAndy.Shuttleworth@tdi.texas.gov
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Texas
Financial Regulation Division
Shawn Frederick
Examinations, Chief Examiner - FinancialShawn.Frederick@tdi.texas.gov
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Texas
Financial Regulation Division
Vane Hugo
Supervisory Interventions, Directorvane.hugo@tdi.texas.gov
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Texas
Financial Regulation Division
Jamie Walker
Deputy Commissioner, Financial RegulationJamie.Walker@tdi.texas.gov
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Texas
General Counsel
Margaret Jonon
Legal, Financial Counsel, DirectorMargaret.Jonon@tdi.texas.gov
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Texas
General Counsel
Allison Eberhart
Deputy General CounselAllison.Eberhart@tdi.texas.gov
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Texas
General Counsel
Carole Cearley
Legal, Policy Development Counsel, DirectorCarole.Cearley@tdi.texas.gov
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Texas
Government Relations
Dan Paschal
Chief Deputy Commissionerdan.paschal@tdi.texas.gov
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Texas
Government Relations
Kenisha Schuster
Associate Commissioner, Government RelationsKenisha.Schuster@tdi.texas.gov
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Texas
Information Technology Services (Data Processing)
Amy Lugo
DirectorAmy.Lugo@tdi.texas.gov
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Texas
Insurance Fraud
Chris Davis
Associate CommissionerChristopher.Davis@tdi.texas.gov
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Texas
Life & Health Division
Rachel Bowden
Regulatory Initiatives Office, DirectorRachel.Bowden@tdi.texas.gov
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Texas
Life & Health Division
Mindy Carroll
Business Intelligence Office, DirectorMindy.Carroll@tdi.texas.gov
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Texas
Life & Health Division
Colleen Anderson
Managed Care Quality Assurance Office, DirectorColleen.Anderson@tdi.texas.gov
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Texas
Life & Health Division
Debra Diaz-Lara
Deputy Commissioner, Life & HealthDebra.Diaz-Lara@tdi.texas.gov
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Texas
Premium Tax (Collected by the Comptroller's Office)
Karen Snyder
Comptroller of Public Accounts -
Texas
Property & Casualty Division
J'ne Byckovski
Chief Actuary/Director, P&C DivisionJne.Byckovski@tdi.texas.gov
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Texas
Property & Casualty Division
Marianne Baker
Property & Casualty Lines, DirectorMarianne.Baker@tdi.texas.gov
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Texas
Property & Casualty Division
Mark Worman
Deputy Commissioner, Property & CasualtyMark.Worman@tdi.texas.gov
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