Insurance Departments

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Map of 56 NAIC Insurance Jurisdictions

Puerto Rico

Headshot of Suzette M. Del Valle

Suzette M. Del Valle

Commissioner

Southeast Zone

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Suzette M. Del Valle Lecároz was appointed by Governor Jenniffer González Colón as Commissioner of Insurance of Puerto Rico in August 2025 and has served in that capacity since her appointment. She was subsequently confirmed by the Puerto Rico Senate in November 2025. She leads the Office of the Commissioner of Insurance in regulating and overseeing Puerto Rico’s insurance market. 

Commissioner Del Valle is a licensed attorney admitted to practice in Puerto Rico, as well as before the U.S. District Court for the District of Puerto Rico, and the U.S. Court of Appeals for the First Circuit. Prior to her appointment as Insurance Commissioner, she served as legal counsel, risk management, and regulatory compliance, handling civil, contractual, and insurance-related matters in addition to litigation. Her career spans nearly three decades of experience across the legal, financial, and insurance sectors, combining innovation with regulatory responsibility and public service. 

Commissioner Del Valle’s 2025–2028 Strategic Plan highlights seven priority areas to strengthen the Office of the Insurance Commissioner (OCS): policyholder protection, effective insurer supervision, human talent development, technological modernization, regulatory resilience, institutional ethics, and operational continuity. Her management vision focuses on strengthening the OCS as a modern, efficient, and transparent institution guided by the principles of excellence, integrity, and public service. Under her leadership, the OCS drives initiatives to enhance public trust, promote fair competition, protect policyholder rights, and solidify the insurance sector as a key pillar of Puerto Rico’s economic development.

Commissioner Del Valle earned a Juris Doctor (J.D.) from the Interamerican University of Puerto Rico and a bachelor’s degree in business administration from Bentley University. Beyond her professional accomplishments, she is married and a proud mother of two children.

Office Information
Main

Office of the Commissioner of Insurance
Edificio World Plaza
268 Ave. Muñoz Rivera, Piso 9
San Juan, PR 00918
United States

Primary Phone Number:

Primary Fax Number:

  • Department

    Category

    Contact

    Phone

    Email

  • Puerto Rico

    Paola Ayala
    Deputy Commissioner of Services

    (787) 234-8909

    paola.ayala@ocs.pr.gov

  • Puerto Rico

    Jose Benabe
    Supervisor, P&C Actuarial

    (787) 304-8686 x4113

    jose.benabe@ocs.pr.gov

  • Puerto Rico

    Iris M. Calvente Galindez
    Deputy Commissioner of Services

    (787) 304-8686

    iris.calvente@ocs.pr.gov

  • Puerto Rico

    Christopher Fuentes Romero
    Special Aide II

    (787) 679-6339

    christopher.fuentes@ocs.pr.gov

  • Puerto Rico

    Johanna Mulero Barreto
    Special Aide

    (787) 304-8686 x1000

    jmulero@ocs.pr.gov

  • Puerto Rico

    Mireysa Paz Rodriguez
    Deputy Commissioner of Administration

    (787) 304-8686

    mpaz@ocs.pr.gov

  • Puerto Rico

    Esther Roman
    Executive Secretary

    (787) 304-8686

    esther.roman@ocs.pr.gov

  • Puerto Rico

    Glorimar Santiago
    Deputy Commissioner of Supervision and Compliance

    (787) 304-8686

    gsantiago@ocs.pr.gov

  • Puerto Rico

    Jorge Villavicencio
    Legal Advisor

    (787) 304-8686

    jorge.villavicencio@ocs.pr.gov

  • Puerto Rico

    Agent Licensing

    Itsia Rosario
    Acting Customer Service Director

    (787) 304-8686 x 2301

    irosario@ocs.pr.gov

  • Puerto Rico

    Consumer Complaints and Inquires

    Doris Diaz Diaz
    Director, Consumer Services Division

    (787) 304-8686 x 2400

    ddiaz@osc.pr.gov

  • Puerto Rico

    Customer Service

    Itsia Rosario
    Acting Customer Service Director

    (787) 304-8686 x 2301

    irosario@ocs.pr.gov

  • Puerto Rico

    Department Counsel

    Brenda N. Pérez, Esq.
    Deputy Commissioner of Legal Affairs

    (787) 304-8686 x3100

    bperez@ocs.pr.gov

  • Puerto Rico

    Deposits

    Jaime Adorno
    Acting Finance Director, Finance Division

    (787) 304-8686 x 6200

    jadorno@ocs.pr.gov

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