Details for Departure

Navigating end-of-life business

The loss of a loved one is never easy, and it can be an immense responsibility to handle their affairs after they pass. Amidst the grieving process, there are decisions to make and actions to take. To help ease the transition, these tips from the NAIC may help.

Have the difficult conversation

The most important thing you can do to ensure you meet a loved one’s wishes and their affairs are in order is to have the conversation now, before a loss. Making the time to have this difficult talk will help give peace of mind their last days.

Discuss with family members where important documents are located. This includes wills, birth certificates, marriage and divorce certificates, social security information, insurance policies and keys to a safe deposit box or code for a home safe. It’s also a good idea to discuss passwords associated with computers, bank accounts and other protected information that you may need to access.

Beyond assets, discuss how your loved one would feel about life-prolonging measures and preferences in how they would want to be cared for (such as in-home care or nursing home). Some key documents to review include a will or living trust, durable power of attorney and advance health care directives such as a living will or health care proxy.

Talk about access to confidential medical information so privacy provisions do not prevent you from the decision-making process. Encourage the individual to share copies of documents with their doctor and keep copies available if you are authorized to help. It may be necessary to have this paperwork readily available during a hospital stay.

After the death

It’s important to collect important documents if you are the executor of an estate or helping the executor. These include:

  • Death certificate (including copies)
  • Will or trust
  • Insurance policies (life, homeowners, health, disability, auto)
  • Investment accounts (IRAs, 401(k) plans, mutual funds, pensions)
  • Last checking and savings account statements (including CDs and money-market accounts)
  • Last mortgage statement
  • Last two years' tax returns
  • Marriage and birth certificates (of the deceased's spouse and children)
  • Last credit card statements
  • A recent credit report

You may want to consult an estate attorney if you have questions or experience complications.


If the deceased had life insurance, you will need to complete the claim forms for the policy. Make sure you have the policy numbers and a death certificate. Death certificates are available through the funeral home you’re working with or from the state in which the person died. If you have trouble locating the policy, the NAIC’s Life Insurance Policy Locator Service may help. If the deceased is a beneficiary on someone else’s life insurance policy, work with the insurer to remove their name.

There is no need to continue to pay for insurance for a loved one who has passed. Be sure to update or cancel any insurance policies impacted by their death, including homeowners/renters, auto and health insurance policies. If these policies cover other family members, be sure they still have the coverage they need.

Other notifications

In addition to notifying financial institutions, you will need to report the death to government agencies such as the Social Security Administration and the Veteran’s Administration (if applicable). It’s a good idea to notify the deceased’s employer, credit bureaus, credit card companies, utility companies and creditors. Some institutions may require the original death certificate and not just a copy.

More information

For more information about planning ahead, Insure U offers information for seniors and boomers. You can also contact your state insurance department.

The National Institute on Aging offer information on getting affairs in order and preparing for end of life.

About the NAIC

As part of our state-based system of insurance regulation in the United States, the National Association of Insurance Commissioners (NAIC) provides expertise, data, and analysis for insurance commissioners to effectively regulate the industry and protect consumers. The U.S. standard-setting organization is governed by the chief insurance regulators from the 50 states, the District of Columbia and five U.S. territories. Through the NAIC, state insurance regulators establish standards and best practices, conduct peer reviews, and coordinate regulatory oversight. NAIC staff supports these efforts and represents the collective views of state regulators domestically and internationally. For more information, visit

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