Skip to main content
Transparency and Readability of Consumer Information (C) Working Group

2021 Membership

2021 Charges

The Transparency and Readability of Consumer Information (C) Working Group will:

  1. Study and evaluate actions that will improve the capacity of consumers to comparison shop based on differences in coverage provided by different insurance carriers offering personal lines products.
  2. Facilitate consumers’ capacity to understand the content of insurance policies and assess differences in insurers’ policy forms.
  3. Assist other groups with drafting language included within consumer-facing documents.
  4. Consider drafting regulatory best practices that serve to inform consumers of the reasons for significant premium increases related to property/casualty (P/C) insurance products.
  5. Update and develop webpage and mobile content for A Shopping Tool for Homeowners Insurance and A Shopping Tool for Automobile Insurance.
  6. Consider the possibility of disclosures or consumer education information regarding the fact that homeowners policies do not cover losses from flood, earthquake or other specified disasters.
Transparency Call 210513

Public Webex Meeting
Thursday, May 13, 2021
2:00 PM ET, 1:00 PM CT, 12:00 PM MT, 11:00 AM PT Expected Length of Call: 1 hr
Webex Link

Hear a presentation from VisibleThread regarding their language analysis platform and to hear updates from drafting groups progress in drafting sections for a “best practices” document.

Transparency Call 210315

Public Webex Meeting
Monday, March 15, 2021
10:00 AM ET, 9:00 AM CT, 8:00 AM MT, 7:00 AM PT Expected Length of Call: 1 hr
Webex Link

Interim meeting in lieu of the Spring National Meeting to discuss the scope of each of the drafting groups regarding the drafting of a best practices document about disclosures for significant premium increases on property/casualty (P/C) insurance product. The Working Group will also hear a presentation from Visible Threads.

Drafting Group Meetings:

3/31/2021 Drafting Group Call - Consumer Education Summary Information, Call Notes and WebEx link

4/1/2021 Drafting Group Call - Threshold and Communication Standards Summary Information, Call Notes and WebEx link

4/2/21 Drafting Group Call - Rate/Ruling Checklist Drafting Group, Call Notes, WebEx link, Additional Materials for Review

Related NAIC Publications


Media Inquiries
(816) 783-8909

Sara Robben 
Statistical Advisor 
Phone: (816) 783-8230

Please see the current Committee List for a complete list of committee members.